Melissa Escalante

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Provided clerical support to company employees by copying, faxing, and filing documents.
• Responded to inquiries from callers seeking information.
• Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
• Expedited invoice processing, ensuring accurate recording of financial transactions in the accounting system.
• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.

• Enhanced office efficiency by streamlining administrative processes and implementing new organizational systems.
• Coordinated office events and meetings, ensuring smooth communication.
• Streamlined document management system resulting in better organization of files making it easier for retrieval when needed.
• Monitored inventory levels of office supplies and equipment, placing timely orders to avoid shortages or disruptions in daily operations.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Collaborated with team members to develop best practices for consistent customer service delivery.

• Improved customer satisfaction by providing exceptional service and promptly addressing concerns.
• Oversaw the day-to-day operations of the shop including opening/closing duties and ensuring cleanliness and organization throughout.
• Streamlined inventory management processes for increased efficiency and reduced waste.
• Implemented new procedures for managing shop supplies, reducing costs while maintaining adequate stock levels.
• Managed cash registers accurately, reconciling daily transactions and preparing bank deposits as needed.
• Maintained accurate financial records to ensure budget adherence and timely payments to vendors.
• Enhanced team productivity by implementing effective scheduling and task delegation systems.
• Scheduled and oversaw maintenance, repair and installation activities.
• Supervised team of installers and mechanics to complete work on time and to company standards.
• Maintained schedules for techs and estimators.
• Trained with auto insurance process
• Wrote walk-in estimates
• trained in multiple positions to cover if need.
• Confirmed appointments, communicated with clients, and updated client records.
• Resolved customer problems and complaints.
• Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
• Improved appointment scheduling system, reducing wait times and increasing client satisfaction.

• During the multiple years working with this company I obtained different positions such as Payment Clerk, Sales, Service manager, and Out field collections.
• Reduced outstanding receivables by consistently following up on overdue payments and negotiating payment arrangements.
• Streamlined the collections process for enhanced efficiency and accuracy in tracking delinquent accounts.
• Utilized advanced skip-tracing techniques to locate hard-to-find debtors, increasing the likelihood of successful collections efforts.
• Collaborated with cross-functional teams to implement strategies for improving collection rates and reducing bad debt.

Maintained accurate records of customer interactions, transactions, and comments in the CRM system for timely follow-up actions.

• Mitigated potential losses by closely monitoring high-risk accounts and taking appropriate action when necessary, such as recommending litigation or writeoffs.
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