MELISSA ESPINOZA
Santa Clarita,CA
Summary
Versatile professional serves as first point of contact for patients by verifying insurance, handling paperwork and preparing records. Patient-oriented and helpful candidate familiar with MS Office and EHR systems coupled with thorough knowledge of medical terminology. Committed to providing personalized service and quality patient care. While also being bilingual and has a passion to help others.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Medical Assistant
Dr.Farhadian Asthma, Allergy, And Immunology
10.2023 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Assisted with billing and coding processes, ensuring accurate insurance claims and patient invoicing.
- Assisted in performing patch test, scratch test, spirometry, and nebulizer treatments
- Handled immunotherapy injections and back office
- Cross trained with front office and management
- Icd 10 and CPT codes
- Assisted in preparing remittance advice for contracted office billers
- Applied patient and insurance payments to medical electronic record
Security Analyst
Securitas Security Services USA
02.2021 - 10.2023
- Analyzed log files and responded to player harms
- Maintained up-to-date knowledge of emerging threats by attending professional development events and staying informed on industry trends.
- Coordinated incident response efforts across multiple departments, fostering teamwork in resolving complex issues effectively.
- Contributed to proper work activity by dispatching officers and assisting in radio traffic control
- Performed risk analyses to identify appropriate security countermeasures.
- Developed and maintained detailed documentation on security processes, facilitating knowledge transfer and ensuring consistency in procedures.
- Collaborated with law enforcement agencies during cyber investigations when necessary, supporting the safety of individuals/players with placing wellness checks
- Patrolled work sites by foot and authorized vehicles
- Assisted in checking badge logins and maintaining proper documentation of daily activity
- Maintained safety protocols at all entry gates by being vigilant of cameras and checking badges for access
Cashier
TJ Maxx, TJX Companies
09.2022 - 08.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
Education
Medical Assistant Certification - Medical Assistant
Charter College
Canyon Country, CA08.2023
Nail Certification - Manicurist
Nail Factory
Guamuchil, México 03.2020
Bowman Highschool
Canyon Country, CA03.2018
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Time Management
- Attention to Detail
- Flexible and Adaptable
- Multitasking Abilities
- Excellent Communication
- Critical Thinking
- Computer Skills
- Organizational Skills
- Calm Under Pressure
- Verbal Communication
Personal Information
Date of Birth: 01/17/2000
Hobbies
- Drawing
- Reading
- Physical Activity and exercising
Certification
- First Aid Certification
- Basic Life Support Certification (BLS)
- Certified Medical Assistant (CMA)
- Basic Manicurist Certification
Languages
Spanish
Native or Bilingual
Timeline
Medical Assistant
Dr.Farhadian Asthma, Allergy, And Immunology
10.2023 - Current
Cashier
TJ Maxx, TJX Companies
09.2022 - 08.2023
Security Analyst
Securitas Security Services USA
02.2021 - 10.2023
Medical Assistant Certification - Medical Assistant
Charter College
Nail Certification - Manicurist
Nail Factory
Bowman Highschool
- First Aid Certification
- Basic Life Support Certification (BLS)
- Certified Medical Assistant (CMA)
- Basic Manicurist Certification
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