Melissa Evans
The Colony,TX
Summary
Organized and detail-oriented Investigator dedicated to improving efficiency, productivity and profitability through continuous process improvement. Analytical thinker skilled at developing innovative solutions to complex problems.
Overview
19
19
years of professional experience
Work History
Claims Adjuster
State Farm
12.2022 - Current
- Examined claims forms and other records to determine insurance coverage.
- Maintained compliance with state regulatory requirements through meticulous documentation and adherence to company policies.
- Documented all investigation activity and presented reports to management.
- Conducted thorough investigations of complex insurance claims, gathering evidence and analyzing relevant documentation.
Armed Special Police Officer
National Archives And Records Administration
03.2010 - 01.2019
- Demonstrated exceptional situational awareness and decision-making abilities during high-pressure situations, resulting in increased confidence from supervisors and peers.
- Provided exceptional customer service while maintaining a professional demeanor in challenging situations, improving public perception of security personnel.
- Assisted with crowd management during large-scale gatherings, promoting an orderly environment free from disturbances.
- Mentored new officers on department policies and procedures, contributing to a well-trained and effective team.
Case Manager
Progressive Life Center
01.2005 - 02.2010
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
Education
Associate of Arts - Criminal Justice
Westchester Community College
Valhalla, NY09.1992
Skills
- Claims Investigation
- Highly motivated
- Claims Processing
- Advanced oral and written communication skills
- Insurance policy coverage knowledge
- Caseload Management
Timeline
Claims Adjuster
State Farm
12.2022 - Current
Armed Special Police Officer
National Archives And Records Administration
03.2010 - 01.2019
Case Manager
Progressive Life Center
01.2005 - 02.2010
Associate of Arts - Criminal Justice
Westchester Community College