Detail-oriented Manager with over 4 years of progressive leadership experience. Establishes clear guidelines and enforces policies to enhance staff satisfaction and achieve key objectives. Proven skills in relationship-building, multitasking, and decision-making. Demonstrated ability to collaborate effectively with superiors, employees, and vendors to meet demanding goals and optimize resource organization.
Hi, I’m
Melissa Fahringer
Oklahoma City,OK
Summary
Overview
18
years of professional experience
Work History
Green Doctor 420
Store Manager
01.2024 - 04.2025
Job overview
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
B&K Buds Dispensary
Assistant Manager
11.2023 - 05.2024
Job overview
- Delegated work to staff, setting priorities and goals
- Remained calm and professional in stressful circumstances and when dealing with unhappy customers effectively diffusing situations
- Treated associates with fairness and respect, providing recognition of accomplishments
- Demonstrated excellent communication skills in resolving product and consumer complaints
- Completed thorough opening, closing and shift change functions to maintain operational standards each day
- Oversaw efficient receiving and inventory management to keep stock within optimal levels
- Ensure safety and satisfaction of all customers and employees
Burns Cannabis Experience
Store Manager
04.2022 - 01.2024
Job overview
- Hired and fired employees
- Budtended
- Balanced sales, reconciled cash and made bank deposits
- Filed State and OMMA taxes every month
- Paid State and OMMA taxes every month at OTC
- Worked with Greenbits point of sales
- Made employee schedule
- Created SOP for bud tenders and cannabis information packets for new hires
- Helped with compliance
- Worked with METRC on dispensary end
- Motivated staff through acknowledgment of hard work, achievements and instilling accountability while leading by example
- Inspired staff to deliver the highest level of customer service by incentives for budtenders with high sales or good reviews
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Demonstrated excellent communication skills in resolving product and consumer complaints
- Performed regular reconciliation of cash drawers to ensure accuracy of funds
- Conducted daily store operations, including opening and closing procedures and cash handling
- Oversaw efficient receiving and inventory management to keep stock within optimal levels
- Increased likelihood of repeat business by building friendly relationships with customers
- Monitored inventory levels and placed orders to restock shelves
- Established customer service standards and monitored staff compliance
- Resolved customer complaints in a timely manner
- Updated POS system with new products and promotional offers
- Trained and mentored associates to teach daily tasks and procedures
- Managed inventory tracking and physical inventory counts to minimize loss
- Oversaw inventory management through cycle counts, audits and shrinkage control
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues
Fire Lab Dispensary
Store Manager
04.2025 - Current
Job overview
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Completed point of sale opening and closing procedures.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
Stem Cannabis Co
Store Manager
05.2019 - 05.2021
Job overview
- Hired and fired employees
- Budtended
- Train new employees
- Bank deposits
- Filed State and OMMA taxes every month
- Paid State and OMMA taxes every month at OTC
- Worked with Greenbits point of sales
- Made employee schedule
- Created SOP for bud tenders and cannabis information packets for new hires
- Helped with compliance
- Used Flowhub POS
Nomad II
Manager
12.2006 - 09.2016
Job overview
- Uphold restaurant standards for food and beverage quality, team member engagement, financial goals, standard operating procedures and guest experiences
- Scheduled and directed staff in daily work assignments to maximize productivity
- Monitored and trained service team members on suggestive selling practices and continuous sales growth of beverage, appetizer, add-on and desserts
- Emphasized customer-focused approach, delivering local neighborhood restaurant environment centered on building customer loyalty
- Established restaurant business plan by surveying restaurant demands, identifying and evaluating competitors and preparing financial and sales projections
- Maintained operations in full compliance with alcohol service standards and legal requirements to prevent incidents of overserving or underage drinking
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees
Education
Metro TechOklahoma City, OK
General Ed from Medical Assistant
04.2011
University Overview
Skills
- Payment processing
- Customer assistance
- Supervision
- Team management
- Delegated work to staff
- Setting priorities and goals
- Calmness under stress
- Conflict resolution
- Communication skills
- Operational standards
- Receiving and inventory management
- Retail inventory management
- Inventory control
- Recruitment and hiring
- Team building and leadership
- Supply ordering
- OMMA Compliance
Personal Information
Personal Information
Title: Cannabis Dispensary ManagerTimeline
Store Manager
Fire Lab Dispensary
04.2025 - Current
Store Manager
Green Doctor 420
01.2024 - 04.2025
Assistant Manager
B&K Buds Dispensary
11.2023 - 05.2024
Store Manager
Burns Cannabis Experience
04.2022 - 01.2024
Store Manager
Stem Cannabis Co
05.2019 - 05.2021
Manager
Nomad II
12.2006 - 09.2016
Metro Tech
General Ed from Medical Assistant
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