Violender Doke
San Antono
Summary
Dynamic sales professional with a proven track record at Leslies Pool Supplies, excelling in customer service and team leadership. Skilled in inventory management and relationship building, I consistently enhance customer satisfaction and drive sales growth. My outgoing personality and problem-solving abilities foster loyalty and create positive shopping experiences.
Overview
4
4
years of professional experience
Work History
Sales Associate
420 Smoke City
06.2025 - Current
- Assisted customers in product selection and provided exceptional service to enhance shopping experience.
- Maintained organized sales floor, ensuring merchandising standards met company guidelines.
- Processed transactions accurately, handling cash and electronic payments efficiently.
- Collaborated with team members to achieve sales goals and improve customer satisfaction ratings.
- Resolved customer inquiries promptly, fostering loyalty through effective communication and problem-solving skills.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Cashier Team Lead
Exxon
02.2024 - 01.2025
- Managed cash register operations, maintaining accuracy in transactions.
- Trained and mentored new cashiers on company policies and procedures.
- Conducted inventory checks to ensure stock availability and minimize shortages.
- Resolved customer inquiries and issues, enhancing service quality and loyalty.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
Manager
Leslies Pool Supplies
04.2022 - 04.2024
- Managed daily operations, ensuring efficient inventory management and product availability.
- Trained and supervised team members to enhance customer service and product knowledge.
- Implemented process improvements to reduce operational delays and increase workflow efficiency.
- Developed training materials for staff on new product lines and sales techniques.
- Ordered supply trucks to restock shelves in the store.
- Resolved customer inquiries promptly, fostering a positive shopping experience and loyalty.
- Managed and motivated employees to be productive and engaged in work.
Education
BBA - Marketing
University of Texas At San Antonio
San Antonio, Texas05-2026
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Multi-tasking strength
- Problem-solving
- Excellent people skills
- Goal oriented
- Exceptional customer service
- Relationship building
- Outgoing personality
- Inventory tracking
- Friendly and outgoing
- Excellent communication skills
Timeline
Sales Associate
420 Smoke City
06.2025 - Current
Cashier Team Lead
Exxon
02.2024 - 01.2025
Manager
Leslies Pool Supplies
04.2022 - 04.2024
BBA - Marketing
University of Texas At San Antonio