Melissa Fanjoy
Bangor
Summary
Accomplished Business Account Manager successful at generating and implementing strategic development plans for accounts of different sizes. Manages and optimizes sales funnels to sustain and maximize revenue. Expert in prospecting, cross-selling and portfolio development.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
14
14
years of professional experience
Work History
Business Account Manager
Wayfair LLC
Bangor
10.2016 - Current
- Managed client relationships to ensure satisfaction and retention.
- Collaborated with cross-functional teams to address customer needs effectively.
- Analyzed market trends to provide insights for strategic planning.
- Developed customized solutions to meet specific client requirements.
- Conducted regular follow-ups to maintain engagement and support clients.
- Facilitated training sessions for new team members on best practices.
- Resolved client issues promptly, enhancing overall customer experience.
CRMA
Pittsfield Community Care
Pittsfield
02.2012 - 12.2016
- Administered medications according to physician orders and facility protocols.
- Monitored residents for side effects and reported changes to nursing staff.
- Assisted residents with daily living activities to promote independence.
- Collaborated with healthcare team to develop individualized care plans.
- Participated in training new staff on medication administration procedures.
- Managed multiple tasks simultaneously while maintaining attention to detail.
- Facilitated group activities designed to improve the physical well-being of the residents.
Education
Word of Faith Christian Academy
Meriden, CTSkills
- Client relationship management
- Strategic planning
- Solution development
- Market analysis
- Customer engagement
- Account retention
- Team leadership
- Effective communication
- Time management
Accomplishments
- I have received several awards throughout my time with Wayfair.These include the Amethyst Award, the Diamond Award , and many other service awards for putting my clients/customers first.
Timeline
Business Account Manager
Wayfair LLC
10.2016 - Current
CRMA
Pittsfield Community Care
02.2012 - 12.2016
Word of Faith Christian Academy