Pamela D’Antonio
Harvest,AL
Summary
The qualities that have helped me most in my professional endeavors include my ability to adapt quickly, keep up with demand, overcome challenging obstacles, and work well with others.
Specialties: customer relations, customer service, retention, sales, upgrades, contract renewals, customer service, teamwork, consultative sales, conflict resolution, and communication skills, Salesforce, WAWF and Tungsten invoicing.
Overview
24
24
years of professional experience
Work History
Business Account Manager
WOW
Huntsville , AL
07.2000 - 01.2024
- Developed and maintained strong relationships with clients to ensure customer satisfaction.
- Supported sales team members to drive growth and development.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Completed day-to-day duties accurately and efficiently.
- Analyzed client needs and formulated strategies to optimize customer service.
- Provided technical support to customers on product usage and troubleshooting issues.
- Negotiated contracts with vendors to reduce costs and improve services.
- Monitored account activity regularly to ensure accuracy of billing information.
- Assisted in the development of promotional materials such as brochures, flyers..
- Directed and coordinated products, services and sales activities.
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
Education
High School Diploma -
Madison County High School
Gurley, AL05-1984
Skills
- Contract Negotiation for Military and Government accounts
- Strategic Account Development
- Verbal and Written Communication
- Relationship Management
- Customer Service
- Account Management
- Relationship Building
- Problem solver
- Renewing current customer contracts
- Invoicing in Military billing systems WAWF and Tungsten
- Contract Negotiation
- Product and Service Knowledge
- Customer Billing
- Business Needs Assessment
- Contract Management
- Customer Order Management
- Client Relationship Management
- Appointment Scheduling
- Salesforce Software
- Problem-Solving
- Multitasking
- Excellent Communication
Accomplishments
- TOP PERFORMER 2020-2023
- CIRCLE OF EXCELLANCE
- PRESIDENT CLUB TOP PERFORMER 2022
Timeline
Business Account Manager
WOW
07.2000 - 01.2024
High School Diploma -
Madison County High School
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