SEMAJ O'BANION
Garden City
Summary
Business Account Manager with extensive experience. Specializing in client relationship management and territory growth. Proficient in utilizing CRM tools to enhance customer engagement and satisfaction, consistently surpassing performance targets. Strong negotiation and strategic planning skills drive successful B2B marketing initiatives and improve service delivery.
Overview
11
11
years of professional experience
Work History
Business Account Manager
Wayfair
Boston
11.2024 - 07.2025
- Managed client relationships to ensure satisfaction and retention.
- Developed tailored solutions based on client needs and industry standards.
- Collaborated with internal teams to enhance service delivery and support.
- Managed sales funnel effectively and forecasted requirements across multiple industry accounts.
- Used CRM database to track referral and appointment data.
- Worked with insights lead to understand and leverage data for categories, consumer times and retail channels.
- Developed and significantly grew assigned territory using strong engagement and marketing skills.
SR. ENROLLMENT ADVISOR
Optum/United Healthcare
01.2022 - 07.2024
- Drive high levels of client satisfaction by driving results that meet or exceed the client’s expectations
- Demonstrate solid relationship management skills and ability to handle challenging interpersonal situations
- Collaborate with the client to confirm their expectations regarding key outcomes for the engagement
- Consistently met and exceeded all KPIs and productivity goals
- Perform accurate data entry using CRM software
- Obtain patient medication information including pharmacy, primary care information and dosage
SR. ADVISOR II— LINKEDIN MARKETING SOLUTIONS CLIENTS
Concentrix
08.2022 - 04.2023
- Responsible for marketing initiatives, including working within budgets; enforcing timelines; and execution of marketing plans.
- Help clients to optimize their campaigns, strategize with Linkedin best practices, and apply tactics to their current and future campaigns.
- Assist with tangible recommendations and actions to increase reach, improve audience quality, heighten engagement, and increase overall efficiency while keeping client budget in mind.
- Utilize Salesforce, Salesloft, and Tableau to manage my personal book of business. Also utilize Microsoft Office Suite, Teams, and Zoom to virtually meet with clients and maintain contact.
SENIOR ACCOUNT EXECUTIVE
MSC Industrial Supply
09.2018 - 10.2020
- B2B Sales Representative
- Maintaining sales records and generate market/sales reports
- Consistently exceeded sales goals by developing existing accounts and penetrating new accounts
- Inventory management of all industrial/manufacturing materials and equipment needed for accounts
SENIOR ACCOUNT EXECUTIVE
Quicken Loans
03.2014 - 08.2018
- Guiding mortgage applicants through the mortgage approval process
- Organized and conducted team meetings on performance and expectations
Education
Associates of Science -
Schoolcraft College
Livonia, MI01.2011
Skills
- Microsoft Office (Excel, One Note, Word, PowerPoint, Outlook, SharePoint)
- Excellent customer service
- Detail oriented
- 10 years of experience with SalesForce Zoho, Five9, Zendesk, Google Workspace, IBM AS400, and Callshaper CRM, Google Suite, Looker, Hubspot
- HIPPA Certification
- CRM database management
- Client relationship management
- B2B marketing strategies
- Customer engagement
- Territory development
- Performance metrics tracking
- Time management
- Negotiation skills
- Problem solving
- Team leadership
- Effective communication
- Cross-functional collaboration
- Adaptability
- Strategic planning
- Operations management
- GoldMine CRM
- Cold calling
- Social media savvy
- Sales tracking
- Account management
Timeline
Business Account Manager
Wayfair
11.2024 - 07.2025
SR. ADVISOR II— LINKEDIN MARKETING SOLUTIONS CLIENTS
Concentrix
08.2022 - 04.2023
SR. ENROLLMENT ADVISOR
Optum/United Healthcare
01.2022 - 07.2024
SENIOR ACCOUNT EXECUTIVE
MSC Industrial Supply
09.2018 - 10.2020
SENIOR ACCOUNT EXECUTIVE
Quicken Loans
03.2014 - 08.2018
Associates of Science -
Schoolcraft College
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