Melissa Faria
Fall River,MA
Summary
Experienced Practice Manager successful at handling payroll administration and patient relations for two-physician practice. Promotes business development and community profile by developing positive rapport with patients and handling marketing activities. Successful forging partnerships with hospitals and specialty practices to extend patient care reach. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Practice Manager
Tiverton Primary Care
04.2012 - Current
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
- Ordered all office supplies and kept check on inventory levels.
- Provided supervision and management to team of support personnel.
- Addressed and remedied all patient or team member issues.
- Developed and implemented strategies to improve patient access, satisfaction and care quality.
- Developed policies and procedures for effective practice management.
- Trained interns and newly hired team members on office procedures and computer system.
- Developed close working relationships with front office and back office staff.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
Medical Assistant/Office Manager
Main Road Family Medicine
06.2010 - 04.2012
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
- Provided proper scheduling of patients, ensuring timely, and effective allocation of resources and calendars.
- Addressed and remedied all patient or team member issues.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Developed close working relationships with front office and back office staff.
- Created and implemented organizational policies and procedures.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained payments from patients and scanned identification and insurance cards.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Prepared and processed patient referrals and transfer requests.
- Assisted with medical coding and billing tasks.
- Received and routed laboratory results to correct clinical staff members.
Education
Certificate - Medical Assistant
Costal Career Academy
Fall River, MA06.2010
Associate of Arts - Interior Design
New England Institute of Technology
Warwick, RI05.1998
High School Diploma -
East Providence High School
East Providence, RI05.1997
Skills
- Biweekly Payroll Processing
- Managing Medical Practices
- Budget Oversight
- Policy and Procedure Development
- Clinical Staff Management
- Policy Implementation
- Employee Operations
- Managing Practice Operations
- Employee Performance
- Administrative Staff Supervision
- Family Medicine
- Managing Files and Records
Certification
- Certified Physician Practice Manager
Photography
Photography is something that brings me great joy. It allows me to be creative and help create memories for clients.
I have been capturing memories utilizing photography for over 20 years.
Timeline
Practice Manager
Tiverton Primary Care
04.2012 - Current
Medical Assistant/Office Manager
Main Road Family Medicine
06.2010 - 04.2012
Certificate - Medical Assistant
Costal Career Academy
Associate of Arts - Interior Design
New England Institute of Technology
High School Diploma -
East Providence High School
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