Melissa Farrell
Porter
Summary
Experienced in managing bar operations with a focus on inventory control and compliance with liquor laws. Responsibilities included performing opening and closing duties, ensuring sanitation standards, and processing payments accurately using POS systems. Developed effective communication skills through collaboration with team members and training new staff in drink preparation and customer service techniques. Successfully organized special events to enhance customer engagement and increase revenue.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Head Bartender/Manager of Operations
Stetsons Nightlife
Humble
05.2016 - Current
- Performed opening and closing duties such as setting up glasses and bar equipment and restocking items.
- Ensured that all liquor laws were followed during service hours.
- Provided excellent customer service by attending to guests' needs promptly and courteously.
- Developed, implemented and maintained inventory control systems to ensure accurate record keeping.
- Managed the daily operations of all assigned social media accounts.
Bartender/Head Bartender/Manager
1485 Bar and Icehouse
New Caney
08.2021 - 08.2025
- Developed good working relationships with fellow employees through effective communication.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Processed payments accurately and efficiently with POS system.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Organized storeroom inventory of supplies such as cups, napkins, straws.
- Adhered to state regulations regarding serving alcohol responsibly.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Greeted customers and provided excellent customer service.
- Trained new bartenders on drink preparation and upselling techniques.
- Planned and coordinated special events to boost customer numbers and profits.
Service Expo/Head Bartender
Chuy’s
Humble
04.2009 - 03.2012
- Resolved customer complaints in a professional manner while adhering to company policies and procedures.
- Managed stock levels of all alcoholic beverages available at the bar.
- Ensured compliance with health and safety regulations.
- Trained new employees on kitchen procedures and policies.
- Supervised food production processes ensuring high quality standards were met throughout each stage of preparation.
- Monitored sanitation practices to ensure that all employees adhere to health department regulations.
- Oversaw daily operations of the kitchen including meal preparation, cooking methods, portion sizes and plate presentation.
- Provided guidance to bar staff on customer service techniques.
- Conducted on-site training sessions for employees.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Introduced bar staff to precision pouring and waste reduction tactics to lower liquor costs.
Bartender/Server
Red Lobster
Humble
08.2003 - 02.2008
- Organized storeroom inventory of supplies such as cups, napkins, straws.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Provided drink suggestions to customers based on their preferences.
- Adhered to state regulations regarding serving alcohol responsibly.
- Stocked ice bins and coolers as needed throughout shift.
- Processed payments accurately and efficiently with POS system.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
Education
New Caney High School
New Caney, TX05-2001
Associate of Arts -
Lone Star College
KingwoodSkills
- Inventory management
- POS system operation
- Drink preparation
- Customer service
- Time management
- Sales promotion
- Safe alcohol service
- Sharp memory
Certification
- TABC Certified
- Food Handler Manager Certified
Timeline
Bartender/Head Bartender/Manager
1485 Bar and Icehouse
08.2021 - 08.2025
Head Bartender/Manager of Operations
Stetsons Nightlife
05.2016 - Current
Service Expo/Head Bartender
Chuy’s
04.2009 - 03.2012
Bartender/Server
Red Lobster
08.2003 - 02.2008
New Caney High School
Associate of Arts -
Lone Star College