Melissa Faubion
Knoxville, TN,TN
Summary
-Conscientious Case Coordinator with over 16 years of experience providing hands-on assistance to individuals and families in need. Matchless communication skills and building strong and everlasting relationships with members.
-Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
-Hardworking and reliable. Highly organized, proactive and punctual with team-oriented mentality.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Case Coordinator
CVS HEALTH CORPORATION
Knoxville, TN
09.2007 - Current
- Aided families and individuals in fulfilling their prescription needs.
- Tracked case progress tools such as spreadsheets or salesforce.
- Provided hands-on and proactive feedback to help assist co-workers.
- Established and maintained relationships with members to help with their needs and avoid therapy disruption.
- Ensured confidentiality of all sensitive information associated with cases being managed.
- Assessed member needs and developed individualized treatment plans accordingly.
- Accurately documented each activity for each patient in specified databases.
- Assisted with the Adopt A Member team to provide a more hands on approach with members.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers through phone conversations.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted with customer requests and answered questions to improve satisfaction.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our services.
- Completed day-to-day duties accurately and efficiently.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Recognized by management for providing exceptional customer service.
- Answered many calls per shift to assist with customer questions and concerns.
- Maintained updated knowledge through continuing education and on the job training.
Education
GED -
Anderson County High School
Clinton, TN01-1992
Skills
- Fluent in English
- Cross-Functional Collaboration
- Progress Tracking
- Case Documentation
- Patient Care Understanding
- Data Collection
- Written and Verbal Communication
- Effective Customer Communication
- Client Needs Assessments
- Research and Facts Collecting
Accomplishments
- Heart at Work Recognition from one of my leads: Melissa, thank you for always being one of my favorite people! You always give 100% to this job and you are willing to work extra hours and help out wherever you are needed. You are a top performer on the task team and they are lucky to have you!
- Heart at Work Recognition from my supervisor: Melissa, thank you for always being adaptive to changes and for putting 110% into each member. You always show so much care and compassion on every call. You are always working OT to help support the team and you signed up for and worked EVERY single holiday in 2023. Not only is the team lucky to have you, but as a supervisor, I am very lucky to have you on my team.
- Heart at Work Recognition from a manager: Melissa, I am truly appreciative of your willingness to step up and assist me with a Manager level escalation. You never hesitate when asked to help and you consistently go above and beyond to advocate for our members. You are someone that brings your heart
Certification
- I started with this company in 2007 and worked my way from a CCR 1-3 then moved on to the senior team and have been with the case coordinator team now for many years. I look forward to moving on to the next position and learning new things.
Affiliations
- I'm 50 years old and have been married for 24 years. I have 4 children and 2 grandsons and 1 granddaughter on the way. I love spending time with my family when i'm not working. I have 2 dogs that are well loved. I also like to read in my spare time.
Custom
- I know that i'am lacking in educational background but I make up for that with on the job experience. I'm a hard worker and I value my job very much and would love to see what the future could hold for me with a client facing position.
Timeline
Case Coordinator
CVS HEALTH CORPORATION
09.2007 - Current
GED -
Anderson County High School