Melissa Faust
Prosser,WA
Summary
Dynamic Wine Consultant with a proven track record at Wine O’Clock, excelling in inventory management and enhancing customer loyalty through exceptional service and conflict resolution. Leveraged wine expertise to boost sales and collaborated effectively with kitchen staff, ensuring seamless operations and a memorable dining experience.
Overview
6
6
years of professional experience
Work History
Wine Consultant
Wine O’Clock
Prosser, WA
08.2023 - Current
- Planned and followed through with inventory management for the winery.
- Increased repeat business using great customer service, problem-solving and conflict resolution skills.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
Restaurant Hostess
Otto’s Pub and Brewery
State College, Pennsylvania
10.2022 - 05.2023
- Inspected dining and serving areas for cleanliness and proper setup.
- Escorted guests to seating area, furnished menus and highlighted daily specials.
Middle School English Teacher/Social Studies Teacher
Champion Charter School
San Tan Valley, Arizona
08.2019 - 06.2022
- Promoted positive behaviors among students by providing guidance and support.
- Developed and implemented lesson plans for teaching English language arts to sixth, seventh, and eighth grade students.
- Identified students' level of reading difficulty to provide
- Evaluated students' academic performance, social development and behavior.
- Boosted student learning by facilitating in-depth classroom discussions to expand upon lectures.
- Participated in professional development workshops to stay current with educational trends and methodologies.
Education
Bachelor of Science - Physical Education: Exercise Science
Portland State University
Portland, OR06-2017
Skills
- Inventory management
- Wine tasting
- Sales strategies
- Customer service
Timeline
Wine Consultant
Wine O’Clock
08.2023 - Current
Restaurant Hostess
Otto’s Pub and Brewery
10.2022 - 05.2023
Middle School English Teacher/Social Studies Teacher
Champion Charter School
08.2019 - 06.2022
Bachelor of Science - Physical Education: Exercise Science
Portland State University