Melissa Fernandez
Hobart
Summary
Results-driven with extensive expertise in account management, which primarily consists of developing solid connections with customers and propelling the growth of businesses. Effective at negotiating contracts, addressing client concerns, and matching services to the requirements of clients. A proven track record of successful team cooperation and adjusting to changing situations while displaying excellent communication and problem-solving capabilities.
Overview
23
23
years of professional experience
Work History
Account Manager B2B Sales
T&B Tube Company
01.2018 - Current
- Responsible for managing customer accounts; from quote to delivery
- Develop sales strategies to help build and maintain exceptional customer experience
- Process quotes, orders, and schedule and coordinate outbound freight
Lead Business Office Associate
Carmax
01.2013 - 01.2018
- Mentored associates, assisting in development and training
- Rotated as 'Manager on Duty' – responsible for delegating and directing workflow, handling customer and employee issues/concerns
- Processed paperwork associated with appraisals, purchases, and state DMV
Customer Service/Cashier
Lowes Home Improvement
01.2008 - 01.2013
- Answer phones while providing excellent customer service
- Maintain a clean and well-stocked front end
- Process returns
- Effectively handle customer service issues to customer’s satisfaction
Legal Secretary
Law Office of Carmen Fernandez
01.2002 - 01.2008
- Greeted clients and answered phones providing excellent customer service
- Scheduled appointments and tabulated billable hours
- Transcribed office dictation and typed legal documents and letters
- Prepared and maintained confidential files
Education
Master’s degree - business administration
Indiana University Northwest
Bachelor of Science - Business Administration, Marketing
Indiana University Northwest
Skills
- Microsoft office
- Scheduling and calendar management
- Administration and operations
- Materials management
- Teamwork and collaboration
- Coordinate deliveries
- Problem resolution
- Excellent customer service skills
Timeline
Account Manager B2B Sales
T&B Tube Company
01.2018 - Current
Lead Business Office Associate
Carmax
01.2013 - 01.2018
Customer Service/Cashier
Lowes Home Improvement
01.2008 - 01.2013
Legal Secretary
Law Office of Carmen Fernandez
01.2002 - 01.2008
Master’s degree - business administration
Indiana University Northwest
Bachelor of Science - Business Administration, Marketing
Indiana University Northwest
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