Melissa Fierroz
Phoenix,AZ
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Shift Supervisor
PLS Check Cashing Services
07.2021 - Current
- Enhanced team productivity by implementing efficient shift scheduling and task delegation.
- Reduced employee turnover rate by fostering a positive work environment and addressing staff concerns promptly.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
EVS Housekeeping
Phoenix Children's Hospital
10.2020 - 07.2021
- Enhanced cleanliness by thoroughly disinfecting high-touch surfaces in patient rooms and common areas.
- Maintained a safe environment for patients and staff by adhering to infection control policies and procedures.
Team Member
Raising Canes
10.2019 - 05.2020
- Ensured accurate order fulfillment with diligent attention to details while assembling meals.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
Front Desk Receptionist
Saint Mary's Food Bank
04.2017 - 10.2019
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
Food Runner
Saint Joseph Hospital
01.2016 - 04.2017
- Maintained clean and organized dining areas, contributing to a pleasant atmosphere for patrons.
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
Education
High School Diploma -
Central High School
Phoenix, AZSkills
- Inventory Control
- Schedule Management
- Customer-Oriented
- Training and mentoring
- Staff Motivation
- Cash handling expertise
- Team Supervision
Timeline
Shift Supervisor
PLS Check Cashing Services
07.2021 - Current
EVS Housekeeping
Phoenix Children's Hospital
10.2020 - 07.2021
Team Member
Raising Canes
10.2019 - 05.2020
Front Desk Receptionist
Saint Mary's Food Bank
04.2017 - 10.2019
Food Runner
Saint Joseph Hospital
01.2016 - 04.2017
High School Diploma -
Central High School
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