Hi, I’m
Angela Lorena Cortes Franco
Queens,New York
Summary
Efficient waitress with 2+ years of restaurant experience in high-volume Latin establishments in the heart of the historic Jackson Heights district in Queens.
Overview
5
years of professional experience
Work History
PLS Check Cashing financial services , Queens , Nueva York
Customer Service Cashier
2023.11 - Current (10 months)
Job overview
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
La Nacional Corp., Queens , Nueva York
Customer Service Cashier
2023.09 - 2023.12 (3 months)
Job overview
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
Gitano Island
Support Captain
2023.05 - 2023.09 (4 months)
Job overview
- Ensured appropriate guest follow up takes place in a timely and proper fashion, in accordance with the standard operating procedures
- Provided detailed notes and comments regarding guest requests to ensure a quality guest experience
- Built strong relationships with customers, Guests and Team Members in order to gain full understanding of their needs and work to serve them effectively
- Managed the door team to ensure there is a full understanding of the flow of traffic and floor operations, plot the floor daily in SevenRooms to ensure all guests comfortably have a table.
El Budare Café
Head Waitress
2021.10 - 2023.04 (1 year & 6 months)
Job overview
- Greeting, seating and serving customers in a section of 14 tables in a high volume five-star Venezuelan Bar and restaurant
- Stocking napkins, tea bag, silverware, alcoholic beverages, and other supplies
- Learned a list of 15 + specials nightly, and describing specials to guests and answering questions as needed to ensure satisfaction with selections
- Preparing alcoholic beverages to guests, and serving as a coordinator in special party events at the restaurant.
El Mordisco Bar and Restaurant
Waitress
2021.05 - 2021.09 (4 months)
Job overview
- Recommended wines, beers and specialty cocktails to generate a 15% higher beverage order tab per-guest than the bar average
- Bussed and reset tables quickly with correct place settings.
Dos Bros Restaurant
Waitress
2020.08 - 2021.04 (8 months)
Job overview
- Greeted and seated guests in a high traffic restaurant
- Shared and explained specials to guests during peak hours.
Quisqueya Restaurant
Waitress
2019.12 - 2020.03 (3 months)
Job overview
- Took food and drink orders from customers as needed
- Swept and mopped the entire main area of the restaurant after closing.
Education
Universidad Santiago de Cali
BS - Nursing
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Cashier
PLS Check Cashing financial services
2023.11 - Current (10 months)
Customer Service Cashier
La Nacional Corp.
2023.09 - 2023.12 (3 months)
Support Captain
Gitano Island
2023.05 - 2023.09 (4 months)
Head Waitress
El Budare Café
2021.10 - 2023.04 (1 year & 6 months)
Waitress
El Mordisco Bar and Restaurant
2021.05 - 2021.09 (4 months)
Waitress
Dos Bros Restaurant
2020.08 - 2021.04 (8 months)
Waitress
Quisqueya Restaurant
2019.12 - 2020.03 (3 months)
Universidad Santiago de Cali
BS - Nursing
Skills
- Customer Service and Assistance
- Shelving Items
- Telephone Management
- Basic Math Functions
- Telephone Reception
- Cash Register Operation
- Customer Inquiries
- Adaptable and Flexible
- Microsoft Office
Work Preference
Work Type
Full TimeImportant To Me
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