Melissa Figueroa
San Leandro,CA
Summary
Experienced in office management and administration with a proven track record of optimizing productivity, efficiency, and service quality in diverse environments. Highly dependable, ethical, and reliable support specialist and leader who seamlessly integrates advanced organizational, technical, and business acumen to drive success. Collaborates effectively with cross-functional teams to ensure operational and service excellence throughout the organization.
Overview
6
6
years of professional experience
Work History
Administrative Client Coordinator
S&R Motors
05.2024 - Current
- Managed high volume of incoming calls, addressing inquiries and resolving issues promptly to maintain positive client relationships.
- Responded to client questions and maintained log of conversations.
- Contributed to successful project completion by coordinating resources and establishing clear lines of communication among team members.
- Streamlined office processes for increased productivity and improved client experience.
- Enhanced client satisfaction by efficiently managing administrative tasks and providing exceptional customer service.
- Assisted with onboarding new clients, explaining services offered and guiding them through necessary paperwork for a seamless transition.
- Resolved conflicts between clients or team members professionally and diplomatically, fostering a positive working environment for all parties involved.
- Reviewed documentation and identified financial discrepancies where applicable.
- Ensured compliance with local, state, federal tax regulations; timely filing of all required documents, mitigating potential penalties or fines.
AUTOMOTIVE SALESPERSON
Mazda
02.2023 - 05.2024
- Worked to build relationships with customers and built potential for additional sales.
- Developed relationships with clients for increased loyalty and repeat business.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Engaged customers in social conversations to create pleasant and easy shopping experience.
- Provided exceptional customer service, resulting in numerous positive reviews and referrals.
- Expanded customer base through targeted prospecting and networking efforts.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
ASSISTANT SUPERVISOR
GSOC Account, Global Security Operations Center
12.2019 - 02.2023
- Sergeant Officer
- Reviews all necessary administrative forms/reports related to Public Safety incidents and operations
- Investigates and submits reports concerning criminal offenses committed on campus
- Oversees the day to day activities of the College's security including community safety, parking enforcement, and escort services
- Supervises and evaluates the performance of assigned staff; coordinates and/or delivers employee training; researches and develops training material
- Contacts law enforcement, fire, or other public agencies as required
- Assists public service representatives including fire, medical, and police
- GSOC Account Assistant Supervisor, Global Security Operations Center
- Monitor over hundred cameras to ensure the safety of the staff and visitors on site.
PUBLIC SAFETY SUPERVISOR
Mill College
01.2022 - 02.2023
- Reviews all necessary administrative forms/reports related to Public Safety incidents and operations
- Investigates and submits reports concerning criminal offenses committed on campus
- Oversees the day to day activities of the College's security including community safety, parking enforcement, and escort services
- Supervises and evaluates the performance of assigned staff; coordinates and/or delivers employee training; researches and develops training material
- Contacts law enforcement, fire, or other public agencies as required
- Assists public service representatives including fire, medical, and police.
PHARMACY ASSISTANT, MANAGER ASSISTANT, CASHIER, MEMBERSHIP, NIGHT STOCKER, GAS ASSISTANT, BAKERY
Costco
12.2019 - 12.2020
- Provide excellent customer service, maintained a clean work environment
- Compliance with FDA standards, Professional policy and legal requirements
- Assists pharmacist with processing, pricing and selling prescriptions to customers
- Retrieves prescriptions for members, rings up orders
- Orders and stocks medication, supplies and over-the-counter merchandise
- Serves customers by selling Costco membership and meeting customer needs.
DENTIST ASSISTANT VOLUNTEER
Big Smile
05.2018 - 02.2020
- Maintain a clean, sterile and positive environment optimizing patient comfort and safety
- Responsible for patient care, appointment scheduling, dental procedure
- Help expose and process X-rays; maintain patient records and lab equipment; sterilize instruments
- Worked chairside assisting dentist with routine cleaning and preparing patients for treatment.
Education
Skills
- English
- Strategic planning
- Attention to detail
- Adaptability
- Customer service
- Microsoft office skills
- Motivation
- Creative thinking
- Time management
- Ambitious
- Communication
- Relationship building
- Data entry
- Scheduling software
- Client Relationship Building
References
- Corey Harper, Manager at Allied University, Oakland,CA(510)422-8695
- Mohammad Alshehari, Exclusive Wraps, Hayward,CA (510)927-8016
- Tony Touquik, S&R Motors,Hayward,CA (408)667-4940
- Sidney Adebayo, San Leandro Mazda,CA (510)590-1994
Timeline
Administrative Client Coordinator
S&R Motors
05.2024 - Current
AUTOMOTIVE SALESPERSON
Mazda
02.2023 - 05.2024
PUBLIC SAFETY SUPERVISOR
Mill College
01.2022 - 02.2023
ASSISTANT SUPERVISOR
GSOC Account, Global Security Operations Center
12.2019 - 02.2023
PHARMACY ASSISTANT, MANAGER ASSISTANT, CASHIER, MEMBERSHIP, NIGHT STOCKER, GAS ASSISTANT, BAKERY
Costco
12.2019 - 12.2020
DENTIST ASSISTANT VOLUNTEER
Big Smile
05.2018 - 02.2020