MELISSA FLETCHER
Drummonds,US
Summary
Detail-Oriented Personal Assistant experienced in medication management and personalized meal planning. Enhanced client well-being through effective organization and multitasking in high-pressure situations. Maintained clean, safe environments while consistently meeting tight deadlines.
Overview
1
1
Certification
6
6
years of post-secondary education
13
13
years of professional experience
Work History
Private In-Home Caregiver
Self Employed
Munford, US
12.2018 - 06.2026
- Administered medications regularly to alleviate symptoms and enhance quality of life.
- Assisted clients with daily activities including bathing, dressing, and meal preparation.
- Followed nutritional plans, which included purchasing ingredients from local stores to prepare optimal meals.
- Coordinated various errands for clients to ensure their daily needs were met. and transportation for clients to promote wellness and support daily living activities.
- Monitored client health and reported any changes to family members or healthcare providers.
- Documented patient health status changes and communicated updates to the healthcare team.
- Maintained a clean and safe living environment for clients through regular housekeeping tasks.
Bartender/Server
Margaritas of Munford
Munford, US
05.2014 - 05.2017
- Received frequent customer compliments for exceeding normal responsibilities and enhancing overall dining experience.
- Kept up with menu changes so that I could provide current and accurate information, answer questions, and assist customers in making the best meal choices based on their preferences.
- Used communication and problem-solving skills to resolve customer complaints and promote brand loyalty.
- Resolved guest and employee complaints to ensure complete customer satisfaction and workforce effectiveness.
- Planned ahead of time for large parties and reservations, anticipating the need for planning and staffing.
- Achieved [Time frame] sales targets through targeted marketing strategies for specials, desserts, and alcoholic beverages.
- Assisted with cashiering and Point of Sale (POS) system procedures during busy hours.
- Kept track of cash receipts and deposits to ensure complete accuracy.
- Collected guest feedback to refine processes, leading to increased repeat customers and elevated sales.
PC Repair Technician
Expertek Pc
Munford, US
02.2013 - 05.2014
- Diagnosed and troubleshot issues, restoring machines to optimal performance.
- Diagnosed and troubleshot problems, repairing and restoring machines to peak performance.
- Performed hardware upgrades and software installations.
- Transported new and sometimes refurbished equipment to the site of future network installation.
- Documented all changes and actions in a computer-based tracking system.
- Explained the diagnostic findings and repair or service options to customers.
- Diagnosed and troubleshot issues, repairing and restoring machines to full functionality.
Education
CompTIA Security A+Specialist Certification - IT Network Security
Tennessee College of Applied Technology
Covington, TN 08.2011 - 01.2013
Certified Pc Hardware And Software Repair Technician - Computer Networking And Security
TTCC
Covington, TN 08.2010 - 04.2012
IT Desktop Support Technician Diploma - Information And Communication Technology
Tn Technology Center
Covington, Tn 08.2010 - 01.2012
Administrative Assistant Diploma - Microsoft Office Specialist Certification
Tennessee Technology Center
Covington, TN 08.2009 - 01.2011
Skills
- Patient care
- Medication administration
- Healthcare communication
- Client documentation
- Process improvement
- Relationship development
- Accounts payable/receivable
- Expert In Handling Problematic Situations
Certification
- Administrative Assistant Diploma, 01/01/11
- OPEC Office Proficient Exam, 01/01/11
- Microsoft Office Specialist, Word, Powerpoint, Excel, Access, Publishing
- CompTIA A+ Certified, 01/01/12
- IT Desktop Support Technician Diploma, 01/01/12
- Network A+ Certified, 01/01/13
- Network Infrastructure Diploma, 01/01/13
- Security A+ Specialist Diploma, 01/01/13
- CompTIA Security+
- CompTIA Network+
- CompTIA A+ Technician
- Microsoft Office Specialist (MOS)
Timeline
Private In-Home Caregiver
Self Employed
12.2018 - 06.2026
Bartender/Server
Margaritas of Munford
05.2014 - 05.2017
PC Repair Technician
Expertek Pc
02.2013 - 05.2014
CompTIA Security A+Specialist Certification - IT Network Security
Tennessee College of Applied Technology
08.2011 - 01.2013
Certified Pc Hardware And Software Repair Technician - Computer Networking And Security
TTCC
08.2010 - 04.2012
IT Desktop Support Technician Diploma - Information And Communication Technology
Tn Technology Center
08.2010 - 01.2012
Administrative Assistant Diploma - Microsoft Office Specialist Certification
Tennessee Technology Center
08.2009 - 01.2011