MELISSA FLORES
Pembroke Pines,Florida
Summary
Proven leader in revenue growth and cash flow management, adept at fostering customer loyalty and expanding client bases at IShared Transportation. Demonstrated excellence in internal auditing and customer service, ensuring high-profile account satisfaction and efficiency improvements. Skilled in negotiations and process streamlining, achieving significant operational enhancements. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Accomplished Senior Account Executive with 16 years in Transportation. Committed with demonstrated success in sales, customer relations and prospecting. Ambitious and dedicated leader with experience training and mentoring new team members.
Overview
31
31
years of professional experience
Work History
Senior Accounts Manager
IShared Transportation
04.2008 - 05.2024
- Led by example, consistently demonstrating a strong work ethic and commitment to excellence in all aspects of the Senior Accounts Manager role.
- Managed high-profile accounts with precision, ensuring timely delivery of services and prompt resolution of any issues.
- Provided exceptional customer service by actively listening to client needs and offering personalized solutions tailored to their specific requirements.
- Streamlined internal processes for improved efficiency, leading to increased productivity within the team.
- Collaborated across departments to ensure seamless communication and coordination in support of joint initiatives.
- Maintained contact information database by keeping account details updated, clear and relevant.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Recorded accurate and efficient records in customer database.
- Developed, maintained and utilized diverse client base.
- Trained new employees on customer service, money handling and organizing strategies.
Senior Accounts Manager
Colonial Press, Inc.
02.1993 - 03.2008
- Led by example, consistently demonstrating a strong work ethic and commitment to excellence in all aspects of the Senior Accounts Manager role.
- Managed high-profile accounts with precision, ensuring timely delivery of services and prompt resolution of any issues.
- Provided exceptional customer service by actively listening to client needs and offering personalized solutions tailored to their specific requirements.
- Maintained contact information database by keeping account details updated, clear and relevant.
- Prepared documentation, finalized sales and maintained records.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Recorded accurate and efficient records in customer database.
Education
Architecture
Florida School of Design
Miami, FLHigh School Diploma -
American High School
Miami, FL06.1985
Skills
- Cash Flow Management
- Internal Auditing
- Revenue Growth
- Tax Compliance
- Flexible Schedule
- Opening and closing procedures
- Cash Handling
- Processing payments
Timeline
Senior Accounts Manager
IShared Transportation
04.2008 - 05.2024
Senior Accounts Manager
Colonial Press, Inc.
02.1993 - 03.2008
Architecture
Florida School of Design
High School Diploma -
American High School
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