Melissa Flores
Austin,TX
Summary
IT leader with proven track record in leading cross-functional teams and driving project success. Skilled in strategic planning, risk management, and resource allocation. Known for adaptability, problem-solving, and fostering collaboration to achieve results. Proficient in optimizing processes and aligning initiatives with organizational objectives.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Strategic Initiative Manager
Tokyo Electron US Holdings
Austin, TX
02.2024 - Current
- Strategic Initiative Manager for one of the top ten organization strategic goals focused on organizational real estate expansion projects and programs.
- Managed budgets exceeding $1 million while effectively controlling costs through diligent financial oversight.
- Project and program manager for multiple real estate expansion projects involving implementation of IT including: network, printers, digital signage, and technology improvements for conference room equipment.
- Work with stakeholders to determine strategic road maps and serve as liaison between business and IT.
- Led cross-functional teams to implement strategic initiatives, improving program efficiency and stakeholder engagement.
- Developed comprehensive project plans, aligning resources and timelines with organizational goals to ensure successful execution.
- Consulted in development and implementation of a new product management team.
- Implemented agile methodologies to enhance project efficiency and streamline product delivery processes.
- Engaged and worked alongside cross-functional stakeholders to manage strategic initiatives.
- Collaborated with business leadership to set priorities based on business needs, resource capacity and risk exposure.
- Plans, manages and controls the activities of a team that provides business & technical expertise in identifying, evaluating and coordinating user stories for the development of systems and procedures
- Engage with leadership teams to understand and document program scope, establish schedules and road maps, assess and manage program progress and risk, and create resource and budget plans.
- Negotiated contracts with vendors, securing favorable terms that supported budgetary constraints.
- Participated in vendor selection and management process for program initiatives.
SharePoint Analyst/Low Code Developer
Tokyo Electron US Holdings
02.2021 - 02.2024
- SharePoint site collection administration – permissions and site development in SharePoint 2019 and SharePoint Online
- Support and development of InfoPath and Nintex forms/workflows
- Process improvement, streamlining of workflows, converting existing processes to SharePoint Online, Microsoft Power Apps and Microsoft Power Automate.
- Manage site conversions from OnPrem SharePoint to SharePoint Online/Teams
Financial Business Analyst
Reese & Escobar LLP
05.2020 - 02.2021
- Accounts Payable, bookkeeping, financial analysis/documentation.
- Social media management, web site design, advertising, marketing strategy development and implementation of SEO.
- Process improvement, streamlining of workflows, implementation of technology upgrades throughout law firm, such as CRM tools, adobe, and docusign.
Financial Business Analyst
Shiner Chamber of Commerce
03.2019 - 05.2020
- Legal, Tax, and insurance documentation needed for nonprofit.
- Accounts Payable, written correspondence, general office duties.
- Event planning and coordination of local cook-off, Christmas event, and other social gatherings on behalf of the Chamber.
- Social networking management, advertising, graphic design, publication design, and marketing.
- Management of general store, including, sales, merchandising, inventory, product design, and marketing.
Senior Application Data/Business Analyst-IT Project Management
Providence Health Systems
09.2006 - 12.2018
- SharePoint training and support for user community.
- Microsoft SQL Reporting Services report development and server maintenance
- Advanced support for Project Management/Resource Management Capacity Tool including program management, software upgrades, training development and delivery, oversight of tool adoption, and report development and troubleshooting, tracking key performance indicators, incidence/request management.
- Worked with ServiceNow, Office 365, Salesforce CRM, and Microsoft Dynamics
Senior Application Data/Business Analyst-IT Project Management
Providence Health Systems
09.2006 - 12.2018
- Consulted by senior management as subject matter expert for resource planning tool.
- Worked in agile and waterfall environment.
- Mentored other business analysts and developed training materials for business customers.
SharePoint Data Analyst/Developer-Application Services
Providence Health Systems
09.2006 - 12.2018
- Worked with various applications, including Microsoft Dynamics and Salesforce roll out and configuration for multiple clients.
- SharePoint training and support for user community. Use of SharePoint Designer for customization.
- Projects include: Sharepoint Services 2007 upgrade, internal intranet upgrades, application development.
- Implement use of Sharepoint websites as a tool for managing day to day work within work group.
- Manage the conversion of Sharepoint 2003 sites on pacific.providence.org to MOSS Team Collaboration sites.
- Utilization of Microsoft Infopath Forms and integration with SharePoint.
Development Coordinator/Business Analyst – Software Development
Providence Health Systems
09.2006 - 12.2018
- Coordinate and implement various technical projects for the web development team. Gather business requirements and interface with customer to document needs and coordinate project timelines and deliverables with development team. Create specifications, wire frame drawings, and other design documents.
- Microsoft training and implementation of agile/scrum methodology.
- Coordinate department moves of various sizes from technical perspective. Worked closely with facilities to ensure smooth transitions during each move.
- Work closely with vendors on various project implementations for the hospital.
Associate PM/Business Data Analyst – Performance Analytics/Strategy
Washington Mutual Bank
04.2000 - 09.2006
- Coordinated multiple roles both as project manager for the Performance Analytics department and as data analyst.
- Implemented project structure in a new department, creating efficiency, setting and maintaining deadlines and milestones.
Technical/Business Analyst – Consumer Bank Loan Servicing Systems
Washington Mutual Bank
04.2000 - 09.2006
- System administrator and technical/business analyst for CACS (Computer Aided Collection System – CGI-AMS) and Probe SM (Strategy manager – Experian/Scorex)
- Analyzed collection workflow for Consumer Lending risk operations division; translated workflow analysis into business requirements for technology team. Technology implementation resulted in 50% reduction in staffing requirements for the Loss Prevention and Loan Resolution departments.
- Created business requirements and functional specification documents for collections strategy project. Managed implementation of new collections strategy from design through implementation. Created an integrated test plan for the project as well as defect tracking process and reporting. Received Employee Excellence Award for 1st Quarter 2005 for performance on this project.
Business Operations Analyst – MIS Performance Engineering
Washington Mutual Bank
04.2000 - 09.2006
- Analyzed collection workflow for Consumer Lending risk operations division; translated workflow analysis into business requirements for technology team for the ACLS/CACS Conversion. This included implementation of a brand new accounting system and a new collections system with a graphic user interface and resulted in a more user friendly approach to collections.
- Coordinated business requirements and technical implementation of Business Objects universe and database for CACS in partnership with Technology Solutions Group. Provided documentation of universe and operating instructions for business use of the tool. Enabled daily reporting on workflow and portfolio risk.
- Created database to allow accounting to track third party vendors and request system changes as needed. Created automation scripts and implemented new operating procedures, resulting in a reduction of manual work.
Education
Bachelor of Arts - IT Business Administration
Central Washington University
01.2010
Skills
- Product roadmaps development
- Product vision and strategy
- Product backlog management
- Project and program management
- Strategic planning
- Business process management
- Process improvement
- Resource capacity planning
- Budget planning and adherence
- Vendor management
- Agile software development
- Agile/SCRUM methodologies
- ROI analysis
- Requirements gathering
- User story creation
- Critical thinking and problem solving
- Stakeholder communications
- Written and oral communication
- Cross-functional team collaboration
- Microsoft Sharepoint Online
- Microsoft Sharepoint 2007/2010/2019
- Microsoft Power Apps/Power Automate
- Microsoft Infopath/Nintex
- Salesforce CRM/Dynamics
- ServiceNow
- SAP
- SQL/SSRS/Crystal Reporting/Power BI
- Smartsheet/Jira/Mondaycom
Certification
- Managerial Leadership Training Certificate - 2025
Timeline
Strategic Initiative Manager
Tokyo Electron US Holdings
02.2024 - Current
SharePoint Analyst/Low Code Developer
Tokyo Electron US Holdings
02.2021 - 02.2024
Financial Business Analyst
Reese & Escobar LLP
05.2020 - 02.2021
Financial Business Analyst
Shiner Chamber of Commerce
03.2019 - 05.2020
Senior Application Data/Business Analyst-IT Project Management
Providence Health Systems
09.2006 - 12.2018
Senior Application Data/Business Analyst-IT Project Management
Providence Health Systems
09.2006 - 12.2018
SharePoint Data Analyst/Developer-Application Services
Providence Health Systems
09.2006 - 12.2018
Development Coordinator/Business Analyst – Software Development
Providence Health Systems
09.2006 - 12.2018
Associate PM/Business Data Analyst – Performance Analytics/Strategy
Washington Mutual Bank
04.2000 - 09.2006
Technical/Business Analyst – Consumer Bank Loan Servicing Systems
Washington Mutual Bank
04.2000 - 09.2006
Business Operations Analyst – MIS Performance Engineering
Washington Mutual Bank
04.2000 - 09.2006
Bachelor of Arts - IT Business Administration
Central Washington University