Melissa Flores
San Fernando,CA
Summary
Senior patient service representative with extensive experience at Providence Holy Cross Medical Center, recognized for optimizing clinic workflows and significantly enhancing patient satisfaction. Expertise in Epic transactions and training new staff, ensuring high-quality service delivery. Committed to maintaining HIPAA compliance and effectively managing sensitive information.
Overview
12
12
years of professional experience
Work History
Senior Patient Service Representative
Providence Holy Cross Medical Center
Mission Hills, California
02.2022 - Current
- Streamlined clinic workflow by managing patient appointments and optimizing scheduling processes.
- Provided exceptional customer service to patients and families in person and via phone.
- Collaborated with healthcare providers to facilitate timely patient care and services.
- Maintained accurate patient records using electronic health record systems.
- Assisted patients with insurance inquiries and financial processes seamlessly.
- Handled sensitive patient information while adhering to HIPAA regulations.
- Verified demographics and insurance information for patient registration in computer system.
- Executed insurance verifications and authorizations to ensure seamless coverage of services.
Medical Receptionist Lead II
Facey Medical Group
Valencia
09.2014 - 02.2022
- Trained and oriented new employees, facilitating smooth integration into clinic operations.
- Managed patient appointments and scheduling, optimizing clinic workflow and patient flow.
- Greeted patients and collected personal, insurance information while verifying coverage.
- Handled sensitive patient information, adhering to privacy regulations.
- Maintained accurate patient records using electronic health record systems.
- Coordinated with healthcare providers to ensure timely delivery of care services.
- Assisted patients with insurance inquiries and financial processes efficiently.
- Delivered exceptional customer service to patients and families, ensuring positive experiences during visits.
Education
Criminal Justice Classes -
College of the Canyons
01-2008
High School Diploma -
Valencia High School
01-2006
Skills
- End of day reporting
- Epic transactions
- Daily reconciliation
- Bank deposit processing
- Cash handling
- Preceptor training
- Grand Central management
- Cadence tracking
- IDX proficiency
- GE knowledge
- Typing speed 45 WPM
- HRO reliability coaching
- Epic super user skills
- Microsoft Word proficiency
- Avaya phone system expertise
Activities
I volunteer my time at Saint Didacus school and church with fundraising.
Languages
Spanish
Native/ Bilingual
Timeline
Senior Patient Service Representative
Providence Holy Cross Medical Center
02.2022 - Current
Medical Receptionist Lead II
Facey Medical Group
09.2014 - 02.2022
Criminal Justice Classes -
College of the Canyons
High School Diploma -
Valencia High School