Melissa Flowers
Andalusia,AL
Summary
Dynamic Heatset Fill-in Supervisor skilled in training, mentoring, and team leadership. Proven ability to streamline operations and enhance production efficiency while maintaining high safety standards.
Overview
1
1
Certification
2027
2027
years of professional experience
Work History
Heatset Fill-in Supervisor/Lead Operator
Shaw Industry Plant 65
Andalusia, IL
2011 - Current
- Oversaw daily operations, ensuring adherence to safety and quality standards.
- Trained new staff on operational procedures and equipment usage.
- Streamlined workflow processes to enhance production efficiency.
- Conducted regular inspections to maintain equipment functionality and safety compliance.
- Coordinated schedules to optimize labor allocation and resource utilization.
- Implemented process improvements that reduced downtime and waste levels.
- Mentored team members, fostering a collaborative work environment for skill development.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Maintained high safety standards to ensure secure workplace for all employees and visitors.
- Established team priorities, maintained schedules and monitored performance.
General Manager
KFC/TACO BELL
Evergreen, AL
06.1997 - 09.2007
- Directed daily operations to ensure compliance with health and safety regulations.
- Implemented training programs to enhance team performance and service quality.
- Managed inventory control processes, optimizing stock levels for efficiency.
- Developed and executed marketing strategies to increase customer engagement and sales.
- Streamlined inventory management processes, minimizing waste and ensuring optimal stock levels for uninterrupted operations.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Education
Associate in Engineering Technology - Drafting & Designing Technology
Douglas MacAthur State Technical College
Opp, AL05-1995
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Processes and procedures
- Waste reduction
- Coaching and mentoring
- Multitasking Abilities
- Multitasking
- Time management
- Computer skills
- Self motivation
- Reliability
- Teamwork
- Team leadership
- Managing operations and efficiency
Accomplishments
- Collaborated with team of 8 in the development of SIT(Engagement Team).
- Achieved efficiencies through effectively helping with training and mentoring.
- Supervised team of 24 staff members.
Certification
- Certified Heatset Operaror Instructor, Shaw Industries Plt 65 - [Present]
Languages
English
Full Professional
Timeline
General Manager
KFC/TACO BELL
06.1997 - 09.2007
Heatset Fill-in Supervisor/Lead Operator
Shaw Industry Plant 65
2011 - Current
Associate in Engineering Technology - Drafting & Designing Technology
Douglas MacAthur State Technical College