Melissa Flowers
Hometowne Lodge
Dallas,GA
12
years of professional experience
Dedicated professional with a proven track record in customer service and team leadership. Expertise in money handling, decision-making, and time management enhances guest satisfaction and operational efficiency.
Results-driven assistant manager with experience in streamlining operations and enhancing guest satisfaction. Skilled in customer relations, cash management, and training staff to improve service quality. Committed to optimizing processes for greater efficiency and effectiveness.
Work History
Front Office Assistant
10 Months- Streamlined front desk processes, ensuring timely and efficient guest check-in and check-out services.
- Coordinated guest and housekeeping interactions to uphold high standards of room availability.
- Managed guest inquiries and provided effective solutions to enhance overall customer experience.
CNA
2 Months- Implemented daily care routines and support measures for residents, ensuring a safe and comfortable living environment.
- Guided patients through essential daily activities, ensuring respect for their autonomy and personal dignity.
- Supported patients in maintaining personal hygiene through direct assistance with grooming activities, including shaving, bathing, and teeth brushing.
Kitchen Manager/School Janitor
1 Year 4 Months- Managed kitchen operations to maintain compliance with health and safety standards, fostering a safe work environment.
- Directed inventory operations to enhance stock rotation efficiency, thereby reducing food waste.
- Oversaw coordination of catering services for school events to enhance community involvement through exceptional meal offerings.
Drive-Thru Cashier
5 Months- Executed efficient processing of customer orders in a high-volume drive-thru environment.
- Ensured adherence to cash handling and transaction processing standards with precision.
- Provided outstanding customer service to foster satisfaction and loyalty.
Parts Counter Sales Person
10 Months- Processed customer orders accurately and efficiently, ensuring timely fulfillment of parts requests.
- Assisted customers in identifying needed automotive parts through effective communication and product knowledge.
Restaurant Manager
7 Years 2 Months- Streamlined operations by implementing efficient inventory management systems.
- Trained and mentored staff to enhance service quality and team performance.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
Education
High School Diploma
Skills
Customer service
Money handling
Team leadership
Decision-making
Customer relations
Time management
Patient care
Compassion and empathy
Emotional support
Staff management
Team management
Timeline
Front Office Assistant
Hometowne Lodge
09.2025 - CurrentRead More
CNA
The Kimberly House
07.2025 - 09.2025Read More
Kitchen Manager/School Janitor
Grace Christian Academy
03.2024 - 07.2025Read More
Drive-Thru Cashier
Jim N Nicks Bar-B-Q
10.2023 - 03.2024Read More
Parts Counter Sales Person
Oreilly Auto Pats
10.2021 - 08.2022Read More
Restaurant Manager
Happy Hawg BBQ
07.2014 - 09.2021Read More
Cass High School
High School Diploma
Read More