Melissa F Luckett
Park Community Credit Union
Louisville,KY
1
Certification
15
years of professional experience
Professional in branch management with strong expertise in operations and team leadership. Skilled in customer service, financial education, and staff development. Focused on meeting organizational goals. Build strong financial relationships with our members by offering products and services to help our members achieve their financial goals.
Work History
Assistant Branch Manager
5 Years- Support the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst our team.
- Mentor new team members in alignment the credit union's core values
- Engage in follow-up discussions with members to ensure their financial needs are met.
- Empower staff through guidance and resources
Financial Services Representative
5 Years 6 Months- Opened new memberships and built relationships with members to enhance member engagement
- Closed home equity loans and second mortgages for clients to meet their financial goals.
Senior Member Service Representative
1 Year 9 Months- Offer products and services that can benefit members
- Supported tellers by providing assistance with currency transactions and account services
- Daily coaching and mentoring MSRs
Member Service Representative
3 Years 1 Month- Experience in fast-paced environments
- Maintained high accuracy and efficiency
- Promoted products and services designed to meet members' specific needs.
Education
High School Diploma
Skills
Knowledgeable in credit union policies and procedures
Relationship building
Great member service
Strong leadership
Attention to detail
Cash handling expertise
Coaching and mentoring
Decision-making
Certification
HERO CDCFC
Timeline
Assistant Branch Manager
Park Community Credit Union
08.2021 - CurrentRead More
Financial Services Representative
Park Community Credit Union
02.2016 - 08.2021Read More
Senior Member Service Representative
Park Community Credit Union
05.2014 - 02.2016Read More
Member Service Representative
Park Community Credit Union
04.2011 - 05.2014Read More
Bullitt Central High School
High School Diploma
Read More