Melissa Fofanah

• Played an instrumental role in reducing operational costs by identifying areas for improvement in the remittance process and suggesting viable solutions.
• Continuously updated personal understanding of industry trends and emerging technologies to stay ahead in the competitive job market.
• Achieved consistently high levels of accuracy when inputting payment data into systems, reducing discrepancies and reconciliation issues.
• Improved remittance processing efficiency by implementing advanced software tools and streamlined workflows.
• Balanced multiple priorities simultaneously while maintaining focus on achieving individual targets as well as contributing towards team goals.
• Managed workload effectively under tight deadlines, ensuring all tasks were completed accurately and on time.
• Remained adaptable and flexible in a fast-paced environment, readily adjusting to changes in processes or customer requirements while maintaining high levels of performance.
• Maintained strict compliance with regulatory guidelines and company policies during all phases of remittance processing.
• Reduced error rates in remittance transactions through meticulous data entry and attention to detail.
• Handled sensitive customer information with discretion, maintaining confidentiality throughout the payment process.
• Matched purchase orders with invoices and recorded necessary information.
• Supported management by processing invoices and documents with consistent on-time delivery.
• Reduced financial discrepancies, effectively reconciling bank accounts and organizing information into accounting software.
• Entered figures using 10-key calculator to compute data quickly.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
• Assisted customers in navigating company website and placing online orders, improving overall user experience.
• Trained new Customer Service Representatives on company policies, procedures, and best practices.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.
• Met customer call guidelines for service levels, handle time and productivity.

• Assisted customers in making payments on accounts and setting up payment plans.
• Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
• Reviewed customer account information to determine current issues and potential solutions.
• Asked probing questions to determine service needs and accurately input information into electronic systems.
• Consulted with customers to determine best methods to resolve service and billing issues.
• Recommended improvements to products and services to mitigate complaints.
• Assessed customer needs and upsold products and services to maximize sales.
• Secured client retention by driving service and product benefits, features and recommendations around clients' needs.
• Informed customers about billing procedures, processed payments and provided payment option setup assistance.
• De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
• Documented conversations with customers to track requests, problems and solutions.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Training Employees And Ensure Compliance with company Security policy state laws and lost and prevention technique.
Order Store Merchandise Shoes And Clothing And Jewelry Handling Customer Complaints With Professionalism .Open And Closing the Store Keeping Records Of the Company Stocks And Keeping track of all the Company Shipment and Finalizing All Sales at the Beginning and end of the shift Counting Down Safe with Monies for the Bank Also Making sure Store has Enough Money for the week,Making Sure Cashier Register is Correct Input Data for Layaways For Customer, Reading Company Emails at the Beginning of the Shift Calling Customers About Layaways Pickups Or Of No Payments or Making arrangements for Payment. Arranging Merchandise in store. to Appeal to Customers. .

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
• Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
• Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
• Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
• Monitored sales trends to adjust pricing strategies for optimal profitability.
• Developed marketing strategies to attract new customers, increasing foot traffic.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Taking Care of Patient Daily Needs Bathing,Dressing Feeding, Assist To Doctors Appointments.
Filing Patient Medical Records For Home health Keeping Track of there food intake and Hours of Care.

Collected urine and fecal samples.

Assisted with adequate nutrition and fluid intake.

Promoted continuity of care by accurately and completely communicating to other caregivers the status of patients for which care is provided.

• Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
• Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.

Working with Customers With Credit and debit cards for Payment And Returns of Merchandise Handling Customers Complaints, Carrying Keys for Special Returns With My approval Within Company Policy And Guidelines.Counting Down Register for Cashiers. Answering the phones for prices. Advertised new promotions and used Suggestive upsetting for concession

• Established clear lines of communication between team members to facilitate efficient information sharing and problem-solving capabilities.
• Collaborated closely with cross-functional teams to develop new strategies for enhancing the overall client experience.
• Enhanced customer satisfaction by implementing effective strategies in managing customer complaints and resolving issues promptly.
• Managed escalated situations effectively, mitigating potential negative impacts on both company reputation and client relationships.

Inbound And Outbound Calls Handling Customers Credit Card for Merchandise Orders and Returns if Over Charge.On a Computer.

Processed and issued money orders for customers.

Developed highly empathetic client relationships and earned reputation for exceeding sales goals.

• Managed high call volumes while providing exceptional customer support and maintaining professional composure.
• Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
• Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
• Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
• Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
• Collaborated with team members to share best practices and improve overall team performance in meeting targets.
• Educated customers about billing, payment processing and support policies and procedures.
• Maintained up-to-date knowledge of product and service changes.