Breonna Whittier
Fountain In,SC
Summary
Dynamic Product Support Specialist at FIS with expertise in network troubleshooting and remote support. Successfully enhanced user experience by analyzing customer feedback and creating comprehensive knowledge base articles. Recognized for efficiently managing high volumes of support tickets while collaborating with cross-functional teams to drive product improvements.
Offering strong foundation in customer service and technical aptitude with genuine interest in learning and growing within field. Brings commitment to understanding product details and delivering effective technical support solutions. Ready to use and develop analytical and communication skills in Deposit Operations Manager role.
Overview
1
1
year of professional experience
Work History
Product Support Specialist
FIS
11.2024 - Current
- Provided technical support for customers using FIS products, resolving issues efficiently.
- Collaborated with cross-functional teams to enhance product functionality and user experience.
- Analyzed customer feedback to identify recurring issues and recommend improvements.
- Monitored system performance and reported critical issues to development teams promptly.
- Increased knowledge base usage by creating detailed articles on common product issues and solutions.
- Managed a high volume of support tickets, maintaining a consistent record of prompt resolution times.
Education
High School Diploma -
Hillcrest High School
Simpsonville, SCSkills
- Network troubleshooting
- Remote support
- Telephone support
- Hardware troubleshooting
Timeline
Product Support Specialist
FIS
11.2024 - Current
High School Diploma -
Hillcrest High School