Melissa Forrest
Chesapeake,VA
Summary
Accomplished logistics professional with expertise in delivery and courier services, honed at Amazon. Proven track record in cultivating customer loyalty and optimizing operations. Skilled in budgeting and pricing, with strong attention to detail and analytical skills. Successfully managed teams and enhanced safety compliance, driving efficiency and productivity by 20%.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Independent Courier
Battlefield Pharmacy
Chesapeake, USA
10.2024 - Current
- Delivered prescriptions and medical supplies, executing cash transactions accurately.
- Secured customer signatures for each prescription delivered.
- Cultivated new customer relationships to foster loyalty.
- Communicated consistently with pharmacy to address delivery adjustments.
Courier
Amazon
Chesapeake, USA
02.2022 - 12.2024
- Obtained signatures for delivered and retrieved packages, ensuring accountability.
- Ensured safe loading of items into vehicle to prevent damage during transit.
- Cultivated strong customer relationships by delivering timely responses and maintaining professionalism.
- Drove safely at all times, prioritizing accident prevention and safety.
- Enhanced communication skills through interactions with dispatchers, management, and coworkers.
- Followed established company policies and procedures consistently during shifts.
- Used communication devices effectively to relay real-time updates to dispatch.
Service Writer to Service Manager
Walmart
Chesapeake, USA
05.2017 - 12.2021
- Engaged customers to assess service needs and develop effective solutions.
- Cultivated strong relationships with customers to enhance trust and loyalty.
- Recruited, trained, and supervised service staff to achieve business objectives.
- Monitored inventory levels and placed orders to ensure adequate stock availability.
- Resolved customer complaints promptly and professionally.
- Developed customer loyalty programs to boost satisfaction levels.
- Analyzed service reports to pinpoint areas for enhancement.
- Managed budgets and allocated resources to optimize productivity and profitability.
Courier Driver /Team Leader
Jet Transportation & Logistics
Richmond, USA
03.2004 - 09.2020
- Cultivated positive relationships with vendors to handoff timely and cost-effective supply of services and materials.
- Conducted regular reviews of operations and identified areas for improvement.
- Optimized customer experience by giving superior services and effectively troubleshooting issues.
- Frequently inspected production area to verify proper equipment operation.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Observed packing operations to verify conformance to specifications.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Devised and implemented processes and procedures to streamline operations.
Education
Associate of Science -
Tidewater Community College
Chesapeake, VA05.2023
Skills
- Budgeting and pricing
- Logistics management
- Auto service and repair
- Interviewing and evaluation
- Account reconciliation
- Delivery and courier experience
- Mentoring and management
- Customer experience and loyalty
- Customer account management
- Professional relationship building
- Safety compliance
- Time management skills
- Attention to detail
- Analytical skills
- Willingness to learn
- SOP adherence
Certification
Driver's License
Personal Information
Authorized To Work: US
Timeline
Independent Courier
Battlefield Pharmacy
10.2024 - Current
Courier
Amazon
02.2022 - 12.2024
Service Writer to Service Manager
Walmart
05.2017 - 12.2021
Courier Driver /Team Leader
Jet Transportation & Logistics
03.2004 - 09.2020
Associate of Science -
Tidewater Community College