Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Hi, I’m
Melissa Forrest
Chesapeake,VA
Summary
Overview
19
years of professional experience
Work History
AmazonChesapeake, VA
Independent Courier
02.2022 - Current
Job overview
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Safely loaded items into delivery vehicle to minimize damage while in transit.
- Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.
- Drove safely at all times to avoid accidents and harm.
- Developed strong interpersonal and communication skills from interacting professionally with dispatchers, upper management, and peers.
- Followed company policies and procedures during shift.
- Utilized communication devices to stay in contact with dispatch and provide real-time status updates.
WalmartChesapeake, VA
Service Manager
05.2017 - 12.2021
Job overview
- Met with customers to discuss service needs and develop effective and practical solutions.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Hired, trained and supervised team of service staff members to meet business goals.
- Monitored inventory levels and placed orders to replenish stock.
- Resolved customer complaints in professional and timely manner.
- Developed customer loyalty programs to increase customer satisfaction.
- Analyzed service reports to identify areas of improvement.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
Jet Transportation & LogisticsRichmond, VA
Team Leader - Service Delivery
03.2004 - 09.2020
Job overview
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Conducted regular reviews of operations and identified areas for improvement.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Frequently inspected production area to verify proper equipment operation.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Observed packing operations to verify conformance to specifications.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Devised and implemented processes and procedures to streamline operations.
Education
International Correspondence SchoolScranton, PA
High School Diploma
07.1989
University Overview
Skills
- Brand Loyalty
- Customer Accounts Management
- Microsoft Works
- Time Management
- Analytical Approach
- SOP Compliance
- Customer Experience
- Professional Relationships
- Safety Understanding
- Attention to Detail
- Willingness to Learn
- Following Instructions
Timeline
Independent Courier
Amazon
02.2022 - Current
Service Manager
Walmart
05.2017 - 12.2021
Team Leader - Service Delivery
Jet Transportation & Logistics
03.2004 - 09.2020
International Correspondence School
High School Diploma