Summary
Overview
Work History
Education
Skills
Timeline
GeneralManager

Melissa Foryciarz

Jacksonville,USA

Summary

Upper-level manager with 10 plus years of managerial experience. Strong strategic-planning and people-management skills. Successful in building and motivating dynamic teams. Cultivates a company culture in which staff members feel comfortable voicing questions and concerns, as well as contributing new ideas that drive company growth. Seasoned customer service specialist with background in providing advice on diverse customer situations.

Overview

24
24
years of professional experience

Work History

General Manager

Petland
07.2014 - Current
  • Developed and implemented strategies to increase sales and profitability.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Managed budget implementations, employee evaluations, and contract details.
  • Trained new employees on proper protocols and customer service standards.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Interacted well with customers to build connections and nurture relationships.
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.

Manager

Hurricane Grill and Wings
05.2011 - 10.2014
  • Conducted daily pre-shift and weekly departmental meetings to ensure organizational efficiency
  • Scheduled and directed staff in daily work assignments to maximize productivity
  • Efficiently resolved problems or concerns to the satisfaction of all involved parties
  • Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met
  • Minimized loss and misuse of equipment through proper restaurant supervision and staff training.

Assistant General Manager

Dick's Wings and Grill
06.2007 - 12.2010
  • Assigned tasks and oversaw the direction of employees to ensure compliance with food safety procedures and quality control guidelines
  • Developed and maintained exceptional customer service standards
  • Ensured proper cleanliness was maintained in all areas of the bar and front of house
  • Optimized profits by controlling food, beverage and labor costs on a daily basis.

Manager/Bartender/Server

Fast Boys Wings
02.2004 - 06.2007
  • Assigned tasks and oversaw the direction of employees to ensure compliance with food safety procedures and quality control guidelines
  • Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality
  • Performed checkouts of servers and bartenders to ensure that all tickets were accounted for
  • Built sales forecasts and schedules to reflected desired productivity targets
  • Performed restaurant walk-throughs to gauge timeliness and excellent service quality.

Veterinary Technician

AA Animal Clinic
09.2000 - 01.2005
  • Performed physical examinations and record case history, weight, temperature and other vitals
  • Restrained and stabilized animals during examination and treatment to safeguard against accidental injuries
  • Performed routine laboratory procedures such as hematology, microbiology, parasitology, exfoliative cytology, blood chemistry, coprology, urinalysis and serology
  • Interpreted lab results to diagnose veterinary disorders and recommend treatment plans to veterinarian
  • Reviewed vaccination records, and prepare and administer vaccinations according to clinic protocols
  • Recommended products to sustain optimal wellness, including vitamins and supplements, dental cleaning, flea control, geriatric care and dietary measures
  • Performed dental procedures, including smoothing, filing, polishing, and removal of calculus, soft deposits, plaque and stains
  • Collected urine by expression cystocentesis, or catheterization
  • Operated x-ray machines and exposed radiographic films
  • Prepared animals for surgery, including clipping, scrubbing, and disinfecting operative site
  • Organized, labeled and restocked supplies and pet food
  • Prepared and labeled medications sent home with patient and informed client of administration techniques.

Education

High School Diploma -

Deltona High School
01.1997

Skills

  • Team Management
  • Apple software proficiency
  • Customer-oriented
  • Strong leader
  • Full service restaurant background
  • Supervisory skills
  • Hiring and training
  • Conflict resolution techniques
  • Skilled multi-tasker
  • Meticulous attention to detail
  • Training and development
  • Staff Supervision
  • Customer Relationship Management
  • Schedule Management

Timeline

General Manager

Petland
07.2014 - Current

Manager

Hurricane Grill and Wings
05.2011 - 10.2014

Assistant General Manager

Dick's Wings and Grill
06.2007 - 12.2010

Manager/Bartender/Server

Fast Boys Wings
02.2004 - 06.2007

Veterinary Technician

AA Animal Clinic
09.2000 - 01.2005

High School Diploma -

Deltona High School

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Melissa Foryciarz