Melissa Foshee
Phoenix,AZ
Summary
Detail-oriented Front Office Medical Professional with extensive experience in cardiology and internal medicine. Skilled in managing client records and booking appointments while providing compassionate patient care. Demonstrates strong multi-tasking abilities and commitment to maintaining efficient service and organized workspaces.
Overview
24
24
years of professional experience
Work History
Front Office Administrative Assistant
Goldinov Law Office, PLC
Scottsdale, Arizona
02.2026 - 10.2026
- Welcomed clients and visitors at Goldinov Law Office front desk, creating a positive first impression.
- Scheduled appointments and managed office calendars for legal consultations, ensuring efficient time management.
- Answered incoming calls and directed messages to attorneys and staff.
- Answered multi-line phone system and routed calls appropriately.
- Responded promptly to customer inquiries via telephone or email.
- Coordinated meetings between internal staff and external clients, facilitating effective communication and collaboration.
- Prepared client files and organized intake documents for case review.
- Created, maintained and updated electronic filing systems for all office documents.
- Scanned, copied, and filed legal paperwork in office records systems.
- Processed incoming and outgoing mail, ensuring timely distribution and confidentiality.
- Managed incoming mail, packages, and courier deliveries for the office.
- Supported daily front office operations and maintained reception area order.
- Prepared correspondence including memos, emails and reports.
- Maintained confidentiality of sensitive information at all times.
Hairstylist
Self employed
Phoenix, Arizona
05.2003 - Current
- Provide self-employed hairstyling services for diverse client appointments.
- Consult with clients on cuts, color, texture, and style preferences.
- Apply color, highlights, and chemical treatments following client requests.
- Shape hair using scissors, razors, clippers, and combs.
- Recommend haircare products and maintenance routines to clients.
- Schedule appointments and manage client records independently.
- Greet customers, answer phones and book appointments.
- Sanitize tools, stations, and work areas after each client.
- Maintain cleanliness of work station by sanitizing tools and equipment between uses.
Customer Service Representative
LATHER
Phoenix, Arizona
02.2022 - 01.2026
- Handled customer inquiries about LATHER skincare, bath, and body products.
- Responded to email, phone, and chat messages with clear service language.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Guided customers through product selection and routine recommendations.
- Resolved product questions using ingredient, scent, and usage knowledge.
- Processed orders, returns, and exchanges through ecommerce support systems.
- Coordinated with warehouse teams on shipping, delays, and missing orders.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Escalated complex concerns to supervisors and specialized support teams.
- Developed strong relationships with customers by providing personalized assistance and support.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Assistant Teacher
Benchmark School
Phoenix, Arizona
11.2017 - 05.2021
- Supported Benchmark School teachers with classroom instruction and lesson preparation.
- Reinforced reading and math skills through small-group student support.
- Monitored student behavior and maintained calm, structured classroom routines.
- Assisted Benchmark School staff with individualized learning activities and accommodations.
- Prepared instructional materials and organized classroom supplies.
- Guided students with patience, encouragement, and positive reinforcement.
- Assisted classroom teacher in developing and implementing lesson plans.
- Collaborated with other staff members to ensure student success.
- Provided individualized instruction to students who needed additional assistance.
Front Office Receptionist
Douglas M. Lakin, MD
Scottsdale, Arizona
09.2008 - 11.2009
- Greeted patients at Douglas M. Lakin, MD front office with professional courtesy.
- Assisted with patient check-in and check-out procedures.
- Answered incoming calls and routed messages to proper clinical staff.
- Answered phone calls, transferred calls, took messages, and provided information to callers.
- Verified patient demographics and updated confidential records.
- Collected copayments and processed front desk paperwork.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Coordinated communication between patients and medical office staff.
- Prepared charts and organized daily patient visit files.
- Ensured that front desk area was well organized at all times.
- Entered new client data into database systems accurately.
- Maintained confidentiality of customer information at all times.
Front Office Receptionist
The Heart Clinic
Scottsdale, Arizona
02.2006 - 03.2009
- Greeted patients and managed medical front office reception workflows.
- Coordinated patient check-in and check-out procedures.
- Collected copayments and processed front desk paperwork.
- Verified insurance information and updated patient demographics.
- Provided excellent customer service through courteous interactions with patients and families.
- Supported employer front office operations with courteous patient service.
- Set up appointments for physician visits and procedures using calendar software.
- Monitored waiting room activity ensuring that all patients were attended to in a timely fashion.
- Assisted with administrative tasks such as filing, faxing, copying documents.
- Scanned documents into the practice's EMR system.
- Prepared charts for new patients prior to their appointment.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Straightened up waiting room to maintain neat and organized space.
Education
Cosmetology License - Hair Stylist
Toni & Guy Hairdressing Academy
Scottsdale, AZ05-2003
Some College (No Degree) - Speech And Hearing Science/ American Sign Language
Arizona State University
Tempe, AZAssociate of Science - Speech-Language Pathology
Maricopa Community Colleges, Paradise Valley Community College
Phoenix, AZ05-2000
High School Diploma -
Paradise Valley High School
Phoenix, AZ05-1997
Skills
- Many years of front office experience
- Multitasking and organization
- Exceptional Patient Interaction
- Appointment scheduling
- Financial transactions
- Customer service
- Professional communication
- Attention to detail
- Active listening
Timeline
Front Office Administrative Assistant
Goldinov Law Office, PLC
02.2026 - 10.2026
Customer Service Representative
LATHER
02.2022 - 01.2026
Assistant Teacher
Benchmark School
11.2017 - 05.2021
Front Office Receptionist
Douglas M. Lakin, MD
09.2008 - 11.2009
Front Office Receptionist
The Heart Clinic
02.2006 - 03.2009
Hairstylist
Self employed
05.2003 - Current
Cosmetology License - Hair Stylist
Toni & Guy Hairdressing Academy
Some College (No Degree) - Speech And Hearing Science/ American Sign Language
Arizona State University
Associate of Science - Speech-Language Pathology
Maricopa Community Colleges, Paradise Valley Community College
High School Diploma -
Paradise Valley High School