Daysel Rodriguez
Tampa,FL
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Adaptable Front Office Assistant dedicated to providing first-rate attention to guest needs. Versed in quickly and accurately answering questions,answer multi phone lines, offering information and completing quick check-in services. Delivers dynamic service and fosters positive relationships with guests and coworkers.
Overview
4
4
years of professional experience
Work History
Front Office Administrative Assistant
Resource MGF
Largo, FL
05.2023 - Current
- Greeting people help them with the onboarding processes.
- Ordered office supplies, materials, equipment and furniture when needed.
- Recognized by management for providing exceptional customer service.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Maintained updated knowledge through continuing education and advanced training.
- Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
- Updated system to organize office documentation, maximizing efficiency and increasing productivity..
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Completed day-to-day duties accurately and efficiently.
- Worked with cross-functional teams to achieve goals.
- Responded to customer issues to provide immediate resolution and improve retention.
- Maintained accurate records of employee attendance.
- Created, maintained and updated electronic filing systems for all office documents.
- Scheduled appointments and managed calendar for executive staff.
Customer Service Cashier
Walgreens
Tampa, Largo, FL
11.2022 - 05.2023
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Stocks sold items, answer the phone, cashier, receiving UPS packages and helping in the Pharmacy.
Customer Service Representative
Walmart
Tampa, FL
11.2021 - 11.2022
- Customer service, maintain store inventory, stock shelves, cashier.
- Award & Acknowledgements.
- Conducted inventory and restocked items throughout day.
- Answered customer questions and provided detailed product information to improve satisfaction.
- Picking items in fast paced and taking online orders outside to customers.
Customer Service Representative, Cashier
McDonald's
Tampa, FL
02.2020 - 09.2021
- Maintained customer satisfaction with forward thinking strategies focused on addressing customer needs and resolving concerns.
- Mcdonald's Employee of the Month 2, great customer service.
- Worker front counter,drive-thru, kitchen, etc.
- Supported great dining and meal experiences for guests.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming with positive experiences.
Education
High School Diploma -
Leto High School
Tampa, FL05-2022
Some College (No Degree) - Emergency Medical Technician
Hillsborough Community College
Tampa, FLSkills
- Communication and active listening
- Computer knowledge, software
- Problem solving
- Front Office Management
- Organizational
- Interpersonal
- Customer service
- Attention to detail
- Teamwork and adaptability
- Work ethic
- Bilingual-spanish and english
Timeline
Front Office Administrative Assistant
Resource MGF
05.2023 - Current
Customer Service Cashier
Walgreens
11.2022 - 05.2023
Customer Service Representative
Walmart
11.2021 - 11.2022
Customer Service Representative, Cashier
McDonald's
02.2020 - 09.2021
High School Diploma -
Leto High School
Some College (No Degree) - Emergency Medical Technician
Hillsborough Community College