MELISSA FOSTER
Manager
Youngstown,OH
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. I am currently looking for a change in career. I am taking the necessary classes needed to make this change. I am a very detail oriented person and i love to learn new things.
Overview
13
13
years of professional experience
Work History
SINGLE COPY MANAGER
TRIBUNE CHRONICLE
WARREN, OH
09.2019 - Current
- Built positive and productive relationships with store and field leadership.
- Located, developed and promoted talented employees to cultivate collaborative and hardworking leadership team.
- Coordinated with other district managers to actualize strategies for improving performance and growing circulation volumes and sales.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
- Modeled best practices for sales and customer service.
- Cooperated with staff and clients to achieve customer service goals and surpass team objectives.
- Managed vendor selection and relations to guarantee best pricing and on-time deliveries.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
DISTRICT MANAGER
TRIBUNE CHRONICLE
WARREN, OHIO
09.2015 - 08.2018
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Located, developed and promoted talented employees to cultivate collaborative and hardworking leadership team.
- Coordinated with other district managers to actualize strategies for improving performance and growing circulation volumes and sales.
- Modeled best practices for sales and customer service.
Home Health Care Provider
SELF EMPLOYMENT
AUSTINTOWN, OH
04.2014 - 09.2015
- Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
- Completed household management tasks for clients within private home settings.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces and purchasing supplies.
- Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
CARRIER
TRIBUNE CHRONICLE
WARREN, OH
07.2009 - 09.2015
- Delivered newspapers and flyers to about 400 homes daily.
- Assembled and bagged newspapers prior to delivery.
- Distributed papers in various weather conditions during early morning, typically starting at 3:00 AM.
- Reviewed routes and expected delivery time to determine proper order of deliveries and anticipated potential delays.
- Monitored weather and traffic conditions to adjust and update routes for maximum efficiency.
- Planned daily rounds and determined most efficient way to distribute newspapers.
- Picked up newspapers from main facility and loaded into vehicle in preparation for deliveries.
- Loaded and unloaded newspaper bundles at distribution center.
- Used excellent listening and problem-solving skills to work with customers and quickly resolve concerns.
- Delivered top customer satisfaction, reviewing feedback closely and addressing needs and requests of account holders.
- Immediately addressed problems with customers to promote speedy resolution.
Education
HEALTH INFORMATION TECHNOLOGY
NATIONAL COLLEGE, YOUNGSTOWN
DIPLOMA - undefined
TRUMBULL BUSINESS COLLEGE
Skills
- Staff Management
- Creative merchandising
- Financial Management
- Sales and marketing
- Multitasking Abilities
- Self-Motivated
- MS Office
- Dependable and Responsible
- Planning and Coordination
- Report Preparation
- Performance Assessment
- Records Management
- Patient Care Recordkeeping
- Condition Assessment
- Progress Monitoring
- Medication Administration
- Verbal and Written Communication
- Client Relationship and Rapport
- Staff recruiting
- Good Telephone Etiquette
- Interpersonal Communication
- Attention to Detail
Additional Information
- AWARDS DEAN’S LIST , PERFECT ATTENDANCE
- I AM CURRENTLY ENROLLED IN CLASSES FOR MEDICAL TRANSCRIPTION AT PEN FOSTER
- I AM CURRENTLY ENROLLED IN CLASSES WITH AAPC FOR MEDICAL BILLING CERTIFICATION
Timeline
SINGLE COPY MANAGER
TRIBUNE CHRONICLE
09.2019 - Current
DISTRICT MANAGER
TRIBUNE CHRONICLE
09.2015 - 08.2018
Home Health Care Provider
SELF EMPLOYMENT
04.2014 - 09.2015
CARRIER
TRIBUNE CHRONICLE
07.2009 - 09.2015
HEALTH INFORMATION TECHNOLOGY
NATIONAL COLLEGE, YOUNGSTOWN
DIPLOMA - undefined
TRUMBULL BUSINESS COLLEGE