MELISSA FREDERICK
Frisco,TX
Summary
Knowledgeable manager who promotes the culture, value, and mission of the company with integrity and honesty Proven leader with consistent ability to set and exceed profitability goals Excellent communicator with the ability to promote team building and partner development Customer-focused individual who exceeds expectations in the delivery of five-star services Valuable team member who demonstrates calm demeanor in a fast-paced environment Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
28
28
years of professional experience
Work History
Sales Coordinator
Renaissance Hotel
05.2022 - Current
- Performed general office duties to support Sales and Marketing team
- Prepared proposals, contracts
- Verify information in software involved in sales process
- Answer guests questions about property facilities, room rates, packages, promotions
- Serve as point of contact for clients and communicate by phone or email
- Monitor and maintain multiple sales calendars
- Make reservations for multiple groups and guests
- Engaged clients through effective communication and interpersonal skills, which helped to develop lasting relationships.
- Prioritized daily workflows, inbound calls, quotes and sales-related inquiries.
- Worked with sales managers to verify pricing discounts and customer details.
- Scheduled customer appointments for sales representatives on road or out of office.
- Matched purchase orders to invoices and logged invoices into computer.
- Audited and processed credit card bills.
- Reconciled processed work by verifying entries and comparing system reports to balance numbers.
- Responded to inbound inquiries regarding accounts and payments.
- Reconciled accounts receivable ledger to verify payments and resolve variances.
Store Manager
Salad and Go
05.2021 - 05.2022
- Tracked monthly P&L reports, including food costs, labor model targets, and operation expenses quality store operations
- Wrote weekly schedules and coordinated store leadership team meeting on monthly basis
- Ensured store cleanliness and perfect health reports
- Coordinate week-long group trainings for new team members
- Ensured metrics, team development and food safety was practiced
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Assisted with hiring, training and mentoring new staff members.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Approved regular payroll submissions for employees.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Supervised guests at front counter, answering questions regarding products.
Starbucks Department Manager
Tom Thumb
01.2010 - 05.2021
- Ensure that th “Service Experience” of Starbucks is consistently offered to all the customers as well as maintaining the quality store operations, maximizing financial contribution, and all store partners are being empowered and directed in a very positive manner
- Barista Training, scheduling, employees' evaluations, inventory and ordering
- Average sales increase of 15% year over year
- Trained 5 future managers
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Communicated with managers of other departments to maintain transparency.
- Created and enforced department policies, procedures and standards to establish productivity and quality.
- Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
- Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
- Partnered with merchandising team to plan and execute floor moves, merchandise placement, and overall sales set-up.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Prepared detailed reports for management to clarify existing trends, review sales and inventory data and support shrink minimization and safety awareness.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Manager
Saxbys Coffee
01.2007 - 01.2008
- Assisted in establishing a budget for wages, supplies, equipment, and miscellaneous expenses
- Hired, trained, supervised, promoted, and fired staff as required
- Managed accounts payable and receivable systems
- Directed the advertising and marketing program for developing new business and maintaining existing clients.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Controlled costs to keep business operating within budget and increase profits.
Manager
Which Wich
05.2006 - 01.2007
- Managed staffing levels and conducted interviews, reference checks, and background checks
- Handled customer complaints and queries
- Followed cash management and handling procedures.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Controlled costs to keep business operating within budget and increase profits.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Staffing Manager, Client Service Specialist
Staffing Positions, Spherion, Robert Half Int'l
01.2006 - 05.2006
- Built and maintained client relationships
- Identified, placed, and managed employees
- Processed employee timesheets and payroll
- Developed recruiting resources to attract qualified professionals interested in hiring employees.
- Reviewed applications and resumes to support hiring activities.
- Recruited and hired employees for Sales, Admin and Accounting Jobs
- Recruited top talent to maximize profitability.
Manager, Assistant Manager, Shift Supervisor
Starbucks Coffee Company
01.1996 - 05.2006
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Recipient of the Starbucks Bravo Award
- Sales Recognition Award for outstanding sales performance of over 700% in 4-week time frame
- Set goals and developed a strategic and operational plan for the store
- Promoted positive relationships among shift team members based on individual motivators, needs, and concerns
- Reported to and attended regular meetings with area managers or head office representatives.
Starbucks
Manager
01.1999 - 01.2005
- Recipient of the Starbucks Bravo Award
- Sales Recognition Award for outstanding sales performance of over 700% in 4-week time frame
- Set goals and developed a strategic and operational plan for the store
- Promoted positive relationships among shift team members based on individual motivators, needs, and concerns
- Reported to and attended regular meetings with area managers or head office representatives.
Education
Bachelor of Arts - Design and Merchandising
Central Washington University
Ellensburg, WA07.1996
Skills
- Accounting Techniques
- Health and Safety Regulations
- Manage Budgets
- Team Leadership
- Store Opening and Closing Procedures
- Employee Training
Timeline
Sales Coordinator
Renaissance Hotel
05.2022 - Current
Store Manager
Salad and Go
05.2021 - 05.2022
Starbucks Department Manager
Tom Thumb
01.2010 - 05.2021
Manager
Saxbys Coffee
01.2007 - 01.2008
Manager
Which Wich
05.2006 - 01.2007
Staffing Manager, Client Service Specialist
Staffing Positions, Spherion, Robert Half Int'l
01.2006 - 05.2006
Starbucks
Manager
01.1999 - 01.2005
Manager, Assistant Manager, Shift Supervisor
Starbucks Coffee Company
01.1996 - 05.2006
Bachelor of Arts - Design and Merchandising
Central Washington University
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