Melissa Fregia
Splendora
Summary
Skilled in conflict resolution and staff training, I enhanced customer satisfaction through effective communication and high-quality service delivery. Committed to fostering productive environments while achieving operational excellence.
Knowledgeable [Desired Position] with solid history of managing teams and driving operational success. Skilled in implementing strategic initiatives that enhance productivity and efficiency. Demonstrated ability in problem-solving and decision-making.
Overview
17
17
years of professional experience
Work History
Manager
Grand Texas RV Resort
01.2021 - 12.2023
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed and maintained relationships with customers and suppliers through account development.
Manager
Big Rivers Waterpark
05.2019 - 09.2021
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
Dog Bather
Tila's Creature Comforts
01.2008 - 05.2011
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Safely handled various breeds of dogs, ensuring their comfort throughout the bathing process.
- Carefully clipped nails and trimmed hair around pads and paws, using gentle approach for anxious pets.
- Successfully calmed anxious pets during the bathing process using proven soothing techniques.
Enviromentalist
Cleveland Hospital
04.2010 - 01.2011
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Maintained a well-organized supply closet for easy access to necessary tools.
- Replaced and refilled paper towel and toilet paper dispensers for users convenience.
- Enhanced cleanliness and safety by regularly sanitizing high-touch surfaces.
- Handled spills, accidents and other cleaning emergencies to maintain cleanliness standards throughout assigned shift.
Caregiver
Westminster House
10.2007 - 02.2008
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Built strong relationships with clients to deliver emotional support and companionship.
Deli Cashier
Bingo Hall
07.2006 - 10.2007
- Enhanced customer satisfaction by efficiently processing deli orders and payments.
- Fulfilled orders accurately and with correct portion size to prevent shrink.
- Improved sales with suggestive selling techniques and knowledge of deli products.
- Balanced multiple responsibilities during busy periods including cashiering, preparing orders, restocking shelves, answering phone calls.
Education
GED -
New Caney
New Caney, TX05-1998
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Customer relationship management (CRM)
- Shift scheduling
- Marketing
- Staff training and development
Timeline
Manager
Grand Texas RV Resort
01.2021 - 12.2023
Manager
Big Rivers Waterpark
05.2019 - 09.2021
Enviromentalist
Cleveland Hospital
04.2010 - 01.2011
Dog Bather
Tila's Creature Comforts
01.2008 - 05.2011
Caregiver
Westminster House
10.2007 - 02.2008
Deli Cashier
Bingo Hall
07.2006 - 10.2007
GED -
New Caney
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