Microsoft 360
MELISSA GAGNE
Customer Service Specialist
Geneva,AL
Summary
Detail-oriented professional with excellent communication, interpersonal and creative thinking skills. Aiming to leverage my abilities to successfully fill the vacancy at your company. Frequently praised as hardworking by my peers, I can be relied upon to help your company achieve its goals. Dedicated worker with excellent communication, time management and computer skills. Organization Advocate and Representative bringing strong background in customer service. First-line resource in identifying member needs, working to facilitate internal organization and offering solutions to workplace issues. Advertise and inform members of participation in meetings and events that promote group objectives.
Overview
9
9
years of professional experience
2
2
years of post-secondary education
Work History
REPRESENTATIVE/REMOTE
ASURION
Nashville, TN
09.2020 - 09.2022
- Addressed customers courteously using suitable methods and problem-solving skills
- Updated and maintained database with accurate customer information and timely data entry
- Complied with corporate and regulatory policies regarding information confidentiality and privacy
- Developed and maintained working knowledge of internal policies, procedures and services to appropriately address customer issues
- Utilized automated systems to log and retrieve call information
- Responded to telephone inquiries and complaints following standard operating procedures
- Assisted with mentoring new employees during and after training.
Customer Service Representative Agent
Shiftsmart
Enterprise, AL
06.2020 - 09.2020
LPN Charge Nurse
Enterprise Health And Rehabilitation Center
Enterprise, AL
07.2018 - 07.2020
- Managed daily staff assignments and patient scheduling to guarantee clinic coverage and flow.
- Analyzed patient assessments and laboratory data to bring any issues to attention of physicians.
- Led and mentored 12 newly licensed nurses and nursing students to develop professional expertise.
- Conducted patient assessments to obtain patient health history, pain levels, allergies and vital signs.
LPN Charge Nurse
Wiregrass Medical Center
Geneva, United States
09.2013 - 10.2018
- Managed daily staff assignments and patient scheduling to guarantee clinic coverage and flow.
- Analyzed patient assessments and laboratory data to bring any issues to attention of physicians.
- Led and mentored 7 newly licensed nurses and nursing students to develop professional expertise.
- Delivered direct quality care to patients by evaluating medical conditions and managing and assessing treatments.
Education
Associate of Applied Science - Medical Billing And Coding
Ultimate Medical Academy - Clearwater
Clearwater, FL 05.2017 - 08.2018
Associate of Science - LPN
G.L.R.V.T.S.
Lowell, MA 07.1990 - 07.1991
Skills
Business growth and retention
Accomplishments
- Achieved Peer Advisor by high performance in customer service with accuracy and efficiency.
- Supervised team of 3-10 staff members.
- Documented and resolved Customers issues which led to 5 star service proven by 89% Customer Service Survey take rate.
Software
Microsoft Excel
MS Teams
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
REPRESENTATIVE/REMOTE
ASURION
09.2020 - 09.2022
Customer Service Representative Agent
Shiftsmart
06.2020 - 09.2020
LPN Charge Nurse
Enterprise Health And Rehabilitation Center
07.2018 - 07.2020
Associate of Applied Science - Medical Billing And Coding
Ultimate Medical Academy - Clearwater
05.2017 - 08.2018
LPN Charge Nurse
Wiregrass Medical Center
09.2013 - 10.2018
Associate of Science - LPN
G.L.R.V.T.S.
07.1990 - 07.1991
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