MELISSA GALMEZ
CA
Summary
Efficient Administrator with a proven track record of overseeing daily operations of facilities, fostering strong patient and community relationships. Implements performance review frameworks to identify promotion opportunities and guides staff in reaching their full potential.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Medical Office Receptionist (Temporary)
Pain Medical Group
, CA
09.2024 - 09.2024
- Provided information to patients regarding appointment scheduling, office hours, billing, and insurance policies.
- Entered patient information into electronic medical record system.
- Scheduled patient appointments, collected co-pays and verified insurance coverage.
- Verified patient demographic and insurance information at each visit.
- Assisted with check-in, check-out procedures for all incoming, outgoing patients.
- Prepared charts for upcoming appointments; updated existing charts with current information as needed.
- Maintained filing systems for patient records and other documents as required by HIPAA regulations.
- Processed referrals from primary care providers to specialists within the health care network.
Patient Service Representative
Boston Medical Center
, MA
07.2023 - 09.2024
- Verified insurance information, collected payments, and scheduled appointments.
- Informed patients about payment options, billing policies, and procedures related to their visit or procedure.
- Inputted patient demographic data into electronic health record system.
- Scanned documents into electronic health record system as needed.
- Performed administrative duties such as filing, faxing, photocopying.
- Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
- Documented and managed patient information in computer system.
Patient Care Coordinator / Physical Therapy Aide (Part-Time)
SMC Physical Therapy
, CA
02.2022 - 07.2023
- Notified team of patients' arrivals
- Worked alongside medical professionals in meetings to develop marketing strategies at UCLA Health
- Verify insurance eligibility, dealing with copayments, process billing transactions, and approve claim payments.
- Assisted new patients with the comprehensive completion and appropriate paperwork.
- Initiated outbound administrative requests, medical records, and specialty appointment booking.
- Managed billing questions through collaboration with specific teams
- Opening up, managing the front desk, checking in patients, receiving high call volume, and setting up appointments.
- Creating patient profiles, filling/scanning medical records, scanning prescriptions, and referrals/authorizations.
- Wiped down all equipment and prepared hot and cold packs with the Stimulator machine.
- Provided administrative support for patient care staff.
- Liaised effectively with patients, doctors and staff members, assessing medical charts and promoting high level of communication and interaction.
- Tracked patient outcomes and prepared reports for healthcare providers.
- Coordinated with insurance companies to confirm patient coverage and process claims.
- Conducted patient satisfaction surveys and implemented feedback to enhance care coordination.
- Managed patient appointments, ensuring efficient scheduling and rescheduling as necessary.
- Explained policies, procedures and services to patients.
- Verified documentation methodically to avoid critical errors impacting care delivery and payments for services
Education
Bachelor of Science - Healthcare
Cal State University of Northridge
Northridge, CA05-2020
Associate of Science - Social & Behavioral Science
Los Angeles Pierce College
Woodland Hills, CA05-2016
Skills
- Organizational abilities
- Strong communication
- Adaptability
- Medical terminology
- Attention to detail
- Team collaboration
- Industry software applications
- Record preparation
- Medical Billing
- Knowledge of HIPAA regulations
- Clinical Experience
- Medical Records Management
- Managing patient records
- Data Entry
- Spreadsheet tracking
- Appointment Setting
- Medical Charting
- Data entry knowledge
- Customer service background
- Follow-up skills
Accomplishments
CSUN Center of Achievement - Adapted Physical Therapy
- Develop relaxing stretches for all elderly patients and help keep a clean and positive environment. Help and coordinate patients in their therapy sessions. Interact with the patient's backgrounds and daily living.
Volunteer
Providence / Cedar Sinai Medical Center
- Providing service while answering patient call lights, phone requests, assisted patients & visitors with simple, professional requests.
- Assigned to nursing units, departments and/or office settings.
- Escort visitors to patient rooms and provide various locations within the hospital.
- Sending charts & medical records to proper setting, transporting discharged patients to the lobby for pick-up.
Certification
Biomedical Research – CITI Program
- Dedicated to serving the training needs of colleges & universities, healthcare institutions, technology and research organizations, and governmental agencies, as they foster integrity and professional advancement of their learners.
Timeline
Medical Office Receptionist (Temporary)
Pain Medical Group
09.2024 - 09.2024
Patient Service Representative
Boston Medical Center
07.2023 - 09.2024
Patient Care Coordinator / Physical Therapy Aide (Part-Time)
SMC Physical Therapy
02.2022 - 07.2023
Biomedical Research – CITI Program
- Dedicated to serving the training needs of colleges & universities, healthcare institutions, technology and research organizations, and governmental agencies, as they foster integrity and professional advancement of their learners.
Bachelor of Science - Healthcare
Cal State University of Northridge
Associate of Science - Social & Behavioral Science
Los Angeles Pierce College
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