Amber Holyfield
Orange Park,FL
Summary
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Overview
5
5
years of professional experience
Work History
Front Office Receptionist
Southeast Orthopedic Specialists
02.2024 - Current
- Reduced wait times for callers, promptly answering phone lines and directing calls as needed.
- Maintained clean reception area to promote positive, professional environment for clients.
- Maintained a high level of professionalism while handling sensitive customer information, ensuring privacy and confidentiality.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Ensured a welcoming atmosphere for guests with efficient check-in and check-out procedures.
- Collaborated with team members for smooth workflow, supporting colleagues during peak hours or absences.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Identified visitors' needs to offer solutions and information.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Minimized errors in medical paperwork by checking terminology and complying with insurance policies.
- Participated in regular training sessions to stay up-to-date with company policies and industry best practices, ensuring consistent adherence to established guidelines.
- Demonstrated adaptability in accommodating last-minute changes or emergencies in appointment scheduling without compromising overall efficiency.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Confirmed appointments, communicated with clients, and updated client records.
- Resolved customer problems and complaints.
- Compiled information from files and research to satisfy information requests.
Assistant Teacher Volunteer
Christian Home Academy
06.2022 - Current
- Communicate frequently with students and faculty to provide feedback.
- Overlook and follow lesson plans to meet students' academic needs.
- Developed and implemented classroom routines to address varying student needs.
Tutor/ Substitute Teacher
Christian Home Academy
01.2021 - 01.2022
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Helped with admissions, dismissals as well as lunch room monitoring.
Teacher
Discovery Preschool And Childcare
07.2020 - 09.2020
- Incorporated multiple types of teaching skill building and engagement strategies and activities into classroom.
- Worked as a teacher for the one-year-old classroom.
- Promoted sensory development by providing access to different textures.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
Assistant Teacher
First Class Learning Center At Shiloh Church
08.2019 - 06.2020
- Worked with teachers to assist with diaper changes, feedings and during nap times.
- Provided one-on-one and group-based engagement to help maintain development and play skills.
- Performed staff monitoring duties such as overseeing infants during meal times and nap times.
Education
Some Coursework Completed -
Saints Johns River State College
Orange Park, FLHigh School Diploma -
Christian Home Academy
Orange Park, FL05.2019
Skills
- Verbal and Written Communication
- Organizational Abilities
- Microsoft Office
- Windows OS
- Assessment Administration
- Helpful and Welcoming
- Engaging and Dynamic
- Empathetic and Attentive
- Safety Awareness
- Group and Individual Instruction
- Keeping a calm mindset in a fast-paced workplace environment
Timeline
Front Office Receptionist
Southeast Orthopedic Specialists
02.2024 - Current
Assistant Teacher Volunteer
Christian Home Academy
06.2022 - Current
Tutor/ Substitute Teacher
Christian Home Academy
01.2021 - 01.2022
Teacher
Discovery Preschool And Childcare
07.2020 - 09.2020
Assistant Teacher
First Class Learning Center At Shiloh Church
08.2019 - 06.2020
Some Coursework Completed -
Saints Johns River State College
High School Diploma -
Christian Home Academy
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