Walter Hamuza
St. Cloud,FL
Summary
A creative and organized Administrative Coordinator with 5 years of consultancy and operations experience, known for high productivity and efficient task completion. Specialize in time management, office administration, and project coordination. Excel in communication, problem-solving, and adaptability to ensure smooth office operations and support organizational goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
FRONT OFFICE RECEPTIONIST
Disney's Animal Kingdom Lodge
03.2023 - Current
- Greeted and directed visitors, creating a welcoming office environment.
- Reserved and managed meeting room availability.
- Offered reception coverage to relieve staff during absences or breaks.
- Assisted front office staff by taking initiative to help upper management and coordinate events.
- Processed and filed paperwork, maintaining accurate and up-to-date records.
- Retrieved messages from voicemail to forward to appropriate personnel.
- Directed clients and guests to correct departments, rooms, and staff members.
- Updated and maintained appointment calendars, ensuring optimal scheduling.
- Processed payments from customers using cash, credit cards or checks.
- Assisted with event planning and coordination, contributing to successful office events.
- Maintained front desk to provide positive first impression.
- Scheduled and confirmed appointments, optimizing office workflow and client satisfaction.
- Resolved client inquiries and issues, providing exceptional customer service.
JUNIOR CONSULTANT
A'Zambezi River Lodge
03.2022 - 01.2023
- Worked closely with senior consultants on complex assignments.
- Participated in meetings with clients to discuss project objectives.
- Set specific goals for projects to measure progress and evaluate end results.
- Drafted proposals outlining solutions to specific business problems.
- Assessed company operations for compliance with safety standards.
- Worked closely with human resources to support employee management and organizational planning.
- Identified areas for improvement within existing systems and processes.
- Organized client meetings to provide project updates.
- Coordinated resources needed for successful completion of projects.
- Maintained accurate records of all projects completed by the team.
- Facilitated training sessions for new employees on company policies and procedures.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Worked with cross-functional teams to achieve goals.
- Managed household errands and other essential duties.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
RECEPTIONIST
Cresta Sprayview Hotel
05.2020 - 02.2021
- Maintained calendars for multiple executives.
- Prepared agendas and took notes at meetings to archive proceedings.
- Assisted in the preparation of presentations, reports and other documents as needed.
- Reviewed invoices for accuracy before submitting them for payment approval.
- Coordinated with IT department to resolve technical issues, ensuring minimal disruption to office operations.
- Managed daily office operations, including supply inventory and maintenance requests, to maintain an efficient work environment.
- Managed confidential employee and company documents, ensuring they are securely stored and handled.
- Prepared detailed reports and presentations for executive staff.
- I greeted visitors upon arrival at the office and directed them accordingly.
- Provided administrative support to various departments within the organization.
- Trained employees on best practices and protocols, while managing teams to maintain optimal productivity.
- Responded to customer inquiries via phone or email in a professional manner.
- Created expense reports using company software applications.
- Compiled data from multiple sources into spreadsheets or databases for analysis.
- Issued work schedules, duty assignments, and deadlines for office or administrative staff.
- Managed incoming mail distribution and outgoing courier services.
- Delegated work to staff, setting priorities, and goals.
- Maintained accurate records of employee attendance, vacation requests, absences.
- Organized office supplies inventory and placed orders when necessary.
- Resolved customer complaints, or answered customers' questions.
RESEPTIONIST ADMINSTRATOR
Elephant Hills Resort
VICTORIA FALLS,ZIMBABWE
06.2018 - 04.2020
- Greeted visitors and customers warmly, offering refreshments as appropriate.
- Scheduled appointments and maintained calendars for staff members.
- Answered incoming calls in a professional and polite manner, responding to customer queries or directing them to the relevant department.
- Processed invoices using accounting software programs like QuickBooks or Sage 50 Accounting Solutions.
- Maintained reception area cleanliness and tidiness.
- Performed data entry and other administrative tasks to support departments.
- Created presentations using Microsoft Office software applications.
- Issued work schedules, duty assignments and deadlines for office or administrative staff.
- Answered incoming phone calls, routing to appropriate parties throughout office.
- Organized files and spreadsheets to simplify staff access or retrieval.
- Welcomed visitors and customers by greeting and answering or directing inquiries.
- Coordinated appointment calendar and balanced schedules to promote optimal productivity.
- Ordered office supplies as needed and maintained inventory records.
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Compiled monthly expense reports for senior management review.
- Ensured that reception area is kept safe at all times by monitoring security cameras.
- Supported office security by following safety procedures and controlling access via reception desk.
Education
High School Diploma -
Penn Foster College
Bonita Springs, FLAdvanced level -
Herentials College
Skills
- Great communication and interpersonal skills
- Office administration
- Documentation and recordkeeping
- Team collaboration
- Meeting coordination
- Scheduling appointments
- Inbound phone call handling
- Verbal and written communication
Accomplishments
- TRAINER AT DISNEY ANIMAL KINGDOM LODGE
- LEADERSHIP SEMINAR CERTIFICATE
- CERTIFICATE OF ACHIVEMENT
Certification
COURSERA
- Managing Projects Risks and Changes
- Initiating and Planning Projects
- Budgeting and Scheduling
References
References available upon request.
Timeline
FRONT OFFICE RECEPTIONIST
Disney's Animal Kingdom Lodge
03.2023 - Current
JUNIOR CONSULTANT
A'Zambezi River Lodge
03.2022 - 01.2023
RECEPTIONIST
Cresta Sprayview Hotel
05.2020 - 02.2021
RESEPTIONIST ADMINSTRATOR
Elephant Hills Resort
06.2018 - 04.2020
High School Diploma -
Penn Foster College
Advanced level -
Herentials College
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