Summary
Overview
Work History
Education
Skills
Additional Information
References
Timeline
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Melissa Garcia

New Bedford,MA

Summary

MELISSA GARCIA

Professional with over 15 years of extensive business development and management expertise, specializing in operational efficiency, sales, and strategic growth. Proven track record in developing well-functioning teams and comprehensive policies while pioneering expansion initiatives that enhanced organizational growth and market presence. Skilled in managing multiple tasks, effective communication, and fostering supportive environments that drive team success and all-around client satisfaction and experience.

Overview

15
15
years of professional experience

Work History

Server

Costa's Kitchen
04.2024 - Current
  • Deliver outstanding service to boost guest satisfaction and repeat visits.
  • Monitor inventory to prevent shortages, update POS System, and effectively communicate for an efficient operation
  • Demonstrate strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Master menu items for effective upselling, driving daily sales growth.

Business Consultant

Rock and Roll Daycare
01.2021 - 09.2023
  • Implemented strategic initiatives, resulting in measurable improvements in profit margins returning from the Covid epidemic
  • Delivered impactful business strategies, enhancing operational efficiency and contributing to measurable improvements in client outcomes
  • Applied analytical skills to identify business opportunities, optimize processes, and enable data-driven decision-making for enhanced performance
  • Facilitated strategic planning sessions, driving enhanced profit margins and operational excellence across multiple sites
  • Pioneered site build-outs and renovations, working with architects, contractors, and City and State officials.

Regional Director of Operations

Rock and Roll Daycare
11.2015 - 01.2020
  • Led infrastructure projects, improving operational efficiency and streamlining processes
  • Facilitated team-building and professional development, fostering a supportive work environment
  • Implemented sales and marketing strategies, driving enrollment to 98% and increasing visibility
  • Developed and standardized comprehensive policies, enhancing cohesion and operational consistency across various locations
  • Executed strategic plans and expansion initiatives, playing a key role in the organizational growth and market presence
  • Conducted in-depth performance analyses, identifying key areas for improvement and implementing data-driven solutions
  • Pioneered new childcare programs, enhancing curriculum offerings and meeting diverse family needs

Co-Founder & Manager

Matt’s Blackboard Restaurant & Catering
11.2009 - 08.2014
  • Hired, trained, and mentored front-end staff, ensuring service quality and customer satisfaction
  • Facilitated successful event planning and execution, both in-house and off-site, ensuring client satisfaction and driving repeat business
  • Managed payroll and HR functions with precision, ensuring compliance and enhancing employee satisfaction
  • Built strong vendor relationships fostering a cooperative business environment

Education

Early Childhood Education -

Bristol Community College
Fall River, MA
01.2015

Skills

  • Public Speaking
  • Time Management
  • Organization
  • Effective Communication
  • Exceptional Customer Service
  • Interpersonal skills
  • Collaboration
  • Google
  • Excel
  • Microsoft Word
  • POS System
  • PowerPoint
  • Adobe
  • HubSpot
  • JotForm

Additional Information

Child & Adult CPR/First AID

References

Available upon request

Timeline

Server

Costa's Kitchen
04.2024 - Current

Business Consultant

Rock and Roll Daycare
01.2021 - 09.2023

Regional Director of Operations

Rock and Roll Daycare
11.2015 - 01.2020

Co-Founder & Manager

Matt’s Blackboard Restaurant & Catering
11.2009 - 08.2014

Early Childhood Education -

Bristol Community College

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Melissa Garcia