Melissa Garcia
Seattle,WA
Summary
Customer-oriented General Manager that uses independent decision-making skills and experience to positively impact company success . Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Strong leader and problem-solver dedicated to day-to-day operations and promote organizational efficiency.
Overview
9
9
years of professional experience
Work History
General Manager
Premier Meat Pies
11.2021 - Current
- Directed daily operations, ensuring compliance with food safety regulations and quality standards.
- Streamlined production processes, enhancing efficiency and reducing waste in food preparation.
- Managed budget implementations, employee reviews, training, schedules and inventory.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Reported issues to higher management with great detail.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
General Manager
Ceres Roasting Company
11.2021 - Current
- Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Developed and maintained knowledge of coffee brewing techniques and beverage preparation standards.
- Assisted in menu development by contributing ideas for seasonal drinks and promotions.
- Operated espresso machines and commercial coffee brewers to create beverages.
Early Childhood Lead Teacher
La Petite Academy
03.2017 - 10.2021
- Developed and implemented age-appropriate curriculum aligned with early learning standards.
- Fostered a nurturing environment that promotes emotional, social, and cognitive development in children.
- Collaborated with parents to support children's learning goals and address developmental concerns.
- Organized and led engaging activities that encourage creativity, critical thinking, and cooperative play among students.
- Mentored new teachers in the implementation of best practices for early childhood education.
- Incorporated social-emotional learning techniques into daily routines, fostering healthy peer relationships and improved behavior among students.
- Built an inclusive classroom culture that embraced diversity and promoted respect for all individuals.
Automotive Cashier
Walmart
06.2020 - 04.2021
- Monitored inventory levels at the register, ensuring product availability for customers.
- Processed customer transactions efficiently using point-of-sale systems.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Enforced company policies regarding returns, exchanges, and payment methods consistently.
- Restocked and organized merchandise in front lanes.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Strengthened team morale and cooperation by assisting coworkers during peak hours.
Education
High School Diploma -
Legacy High School
Las Vegas, NV06-2016
Skills
- Team player
- Leadership and team building
- Problem resolution
- Efficient multi-tasker
- Motivation
- Schedule management
Timeline
General Manager
Premier Meat Pies
11.2021 - Current
General Manager
Ceres Roasting Company
11.2021 - Current
Automotive Cashier
Walmart
06.2020 - 04.2021
Early Childhood Lead Teacher
La Petite Academy
03.2017 - 10.2021
High School Diploma -
Legacy High School