Melissa Garcia
Eagle Pass
Summary
Dedicated medical professional with a strong background in patient support and clinical assistance. Experienced in medical terminology and phlebotomy, contributing to improved patient experiences and efficient office workflows.
Overview
12
12
years of professional experience
Work History
Medical Assistant
Angelica Martinez Family Practice
Eagle Pass, TX
08.2024 - 02.2026
- Assisted healthcare professionals with patient examinations and procedures, ensuring comfort and safety.
- Monitored vital signs and documented changes in patient conditions to support clinical decision-making.
- Administered vaccinations and performed basic laboratory tests, ensuring compliance with health regulations.
- Managed patient scheduling and maintained accurate medical records using electronic health record (EHR) systems.
- Prepared examination rooms by sterilizing equipment and organizing necessary supplies for efficient workflows.
- Educated patients on treatment plans, medication instructions, and preventive care measures to enhance understanding.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
Medical Assistant
Yeled Shalom Pediatrics
Eagle Pass, TX
10.2016 - 01.2017
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Collaborated with team members to streamline office operations, improving overall patient experience and satisfaction.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
Front Desk Receptionist
Alamo Neurology Consultants
San Antonio, TX
03.2016 - 09.2016
- Provided exceptional customer service, addressing patient inquiries and resolving issues promptly.
- Managed patient check-in processes, ensuring efficient flow and minimal wait times.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Scheduled appointments using electronic health record systems to enhance operational efficiency.
- Processed patient insurance verifications and collected co-payments efficiently at point of service.
- Handled incoming calls, addressing inquiries and directing them to appropriate departments or personnel.
- Maintained accurate patient records and updated information in compliance with HIPAA regulations.
- Maintained organized patient records, ensuring accuracy and compliance with privacy regulations.
Phlebotomist
Fort Duncan Regional Medical Center
Eagle Pass, TX
04.2015 - 09.2015
- Collected blood samples efficiently while ensuring patient comfort and safety.
- Maintained accurate records of blood draws and patient interactions using electronic health systems.
- Adhered to strict infection control standards, enhancing overall lab safety practices.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
Medical Assistant
Dr. Sergio Zamora
Eagle Pass, TX
03.2014 - 03.2015
- Administered medications and injections according to prescriptions, adhering strictly to protocols for patient safety.
- Collected and processed blood samples for laboratory testing, ensuring accurate labeling and handling.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Performed medical records management, including filing, organizing and scanning documents.
Education
Cetrified Medical Asisstant -
Sanford–Brown
San Antonio, TX10-2013
High School Diploma -
Eagle Pass High School
Eagle Pass, TX06-2011
Skills
- Phlebotomy
- Specimens collection and processing
- Immunization administration
- Equipment sterilization
- Procedure assistance
- Patient scheduling
- Medical terminology knowledge
- Medical vocabulary
- HIPAA compliance
- CPR
- Customer service
- Reliable team player
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Medical Assistant
Angelica Martinez Family Practice
08.2024 - 02.2026
Medical Assistant
Yeled Shalom Pediatrics
10.2016 - 01.2017
Front Desk Receptionist
Alamo Neurology Consultants
03.2016 - 09.2016
Phlebotomist
Fort Duncan Regional Medical Center
04.2015 - 09.2015
Medical Assistant
Dr. Sergio Zamora
03.2014 - 03.2015
Cetrified Medical Asisstant -
Sanford–Brown
High School Diploma -
Eagle Pass High School