Melissa Gatti
Kearny,NJ
Summary
Results-driven professional with over 6 years of experience building trusted relationships, delivering exceptional customer experiences, and driving business results in fast-paced environments. Recognized for strong communication, adaptability, and the ability to identify customer needs while providing personalized solutions. Experienced in managing day-to-day operations, maintaining high standards of compliance and operational excellence, and contributing to organizational success through collaboration, accountability, and a customer-focused approach. Fluent in English, Portuguese, and Spanish.
Overview
6
6
years of professional experience
Work History
Store Supervisor
TD Bank
10.2021 - Current
Leadership & Operations
- Lead daily branch operations while ensuring compliance with banking regulations, internal controls, audit standards, and operational risk procedures.
- Supervise, coach and develop teller and platform teams, improving performance, accountability and customer experience.
- Monitor branch performance metrics and implement action plans to achieve sales, service and operational goals.
- Support branch leadership with staffing, scheduling, operational planning and performance management.
Sales & Business Development
- Coach employees to uncover customer financial needs through consultative conversations.
- Build relationships that generate long-term customer loyalty and deepen household relationships.
Risk & Compliance
- Perform vault management, cash controls and balancing.
- Ensure compliance with KYC, AML, fraud prevention and operational risk procedures.
- Conduct transaction reviews and support high-risk operational processes while maintaining audit readiness.
Dispatcher
Salson Logistics
11.2020 - 05.2021
- Coordinated daily dispatch operations, ensuring timely delivery and optimal route planning.
Sales Representative
Skyline Cleaning Services
03.2020 - 10.2020
- Managed customers accounts and enhanced customer satisfaction through effective communication and problem resolution.
Education
High School Diploma -
Professora Olympia Barth de Oliveira
Sao Paulo, Brazil12 2017
Skills
- Customer relationship management
- Multitasking and organization
- Retail operations
- Sales strategies
- Operations management
Timeline
Store Supervisor
TD Bank
10.2021 - Current
Dispatcher
Salson Logistics
11.2020 - 05.2021
Sales Representative
Skyline Cleaning Services
03.2020 - 10.2020
High School Diploma -
Professora Olympia Barth de Oliveira