Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Timeline
Generic

Melissa G. Dukes

Brentwood,TN

Summary

Resourceful Administrative Director known for high productivity and efficient task completion. Skilled in strategic planning, team leadership, and operational improvement. Excels in communication, problem-solving, and adaptability, ensuring seamless management and organizational excellence.

Overview

38
38
years of professional experience
1
1
Certification

Work History

Legal Nurse Consultant - Expert Witness

Self Employed Services
Nashville, TN
01.2015 - Current
  • Referred by General Counsel, Risk Management- Law firms have been Gideon, Cooper, & Essary PLC and Butler Snow

Administrative Director of Endoscopy Services

HCA / TriStar - Centennial Medical Center
Nashville, TN
01.2008 - Current
  • Oversaw endoscopic tools and facilitated support for medical professionals.
  • Frequently allocated to projects related to HCA endoscopy and company objectives.
  • Managed design processes, budgeting, and operational setup for various advanced Endoscopy centers.
  • Streamlined processes resulted in a 25% improvement in patient throughput within six months.
  • Raised yearly procedure counts by 3% consistently for four consecutive years.
  • Completed more than 22K annual cases, noted for achieving the highest procedural volume at HCA.
  • Coordinated multidisciplinary team to revamp Tower Endoscopy procedures for Pulmonary and Gastroenterology.
  • Expanded workforce with on-call personnel enhancing overall satisfaction.
  • Monitored performance metrics consistently to identify improvement areas.
  • Worked closely with team across disciplines to identify effects of billing codes on Endoscopy service reimbursements.
  • Led team in regulatory surveys such as TJC, CSRE, and TOSHA.
  • Served as subject matter expert in Endoscopy across corporate and divisional facilities.
  • Created policies and procedural standards for Endoscopy teams across HCA Corporation.
  • Led dialogues with Gastroenterology professionals, Pulmonary specialists, and Surgeons regarding unit management and patient safety.
  • Led department from 2008 to March 2017.

Unit Manager of Endoscopy Lab

Baptist Hospital/St. Thomas Health Services
Nashville, TN
09.2005 - 01.2008
  • Managed team of 10 nursing professionals, ensuring seamless coordination and operational efficiency.
  • Managed and prepared high-level budgets, capital expenditures, growth strategies, and supplier networks.

Endoscopy Staff Nurse – CGRN/PRN

Centennial Medical Center
Nashville, TN
03.2005 - 09.2005
  • Executed responsibilities as an on-call and part-time nurse.

Endoscopy Staff Nurse – CGRN

Baptist Hospital/St. Thomas Health Services
Nashville, TN
08.2001 - 09.2005
  • Provided assistance in various stages of Endoscopy procedures and managed patient flow.
  • Administered and monitored moderate patient sedation
  • Facilitated collaboration among healthcare professionals and support staff to streamline patient care.

Prior Authorization Nurse – RN

CIGNA Healthcare Services, Inc.
Franklin, TN
02.2001 - 08.2001

Nurse Consultant (Georgia Medicare Part B)

Cahaba Government Benefits Administration
Savannah, GA
05.1999 - 01.2001

Assistant Manager of Nursing Activities – RN, CGRN

Gastroenterology Consultants of Savannah
Savannah, GA
01.1992 - 01.1999

Registered Nurse – Staff RN

Tri-state Regional Rehabilitation Hospital
Evansville, IN
01.1991 - 01.1992

Registered Nurse – Intensive Critical Care Unit

Muhlenberg Community Hospital
Greenville, KY
01.1987 - 01.1991

Education

Masters of Science - Nursing-Leadership and Management

Western Governors University of Tennessee
Franklin, TN
07.2020

Bachelor of Science - Nursing – Leadership and Management

Western Governors University of Tennessee
Franklin, TN
05.2016

Associate Degree in Applied Science - Nursing

Hopkinsville Community College
Hopkinsville, KY
01.1988

Skills

Meditech HPF Microsoft Office PowerPoint ISAS Kronos eSaf Lawson Endoworks ProVation Power BI Nate Press Ganey Orbit eProcurement HealthStream Talent Management System Facility Scheduler

Affiliations

  • Society of Gastroenterology Nurses and Associates
  • Tennessee Society of Gastroenterology Nurses and Associates (Middle Division Director (2008-2012), (January 2019 - May 2021)
  • Georgia Society of Gastroenterology Nurses and Associates

Certification

  • Critical Care Certification, not active
  • Certified Gastroenterology Registered Nurse, active, 12/31/28
  • Certified Flexible Endoscopic Reprocessor, active, 03/31/28
  • ACLS and BLS certified, current
  • Licensed Registered Nurse: Tennessee, active
  • Licensed Registered Nurse: Indiana, inactive
  • Licensed Registered Nurse: Georgia, inactive
  • Licensed Registered Nurse: Kentucky, inactive

Timeline

Legal Nurse Consultant - Expert Witness

Self Employed Services
01.2015 - Current

Administrative Director of Endoscopy Services

HCA / TriStar - Centennial Medical Center
01.2008 - Current

Unit Manager of Endoscopy Lab

Baptist Hospital/St. Thomas Health Services
09.2005 - 01.2008

Endoscopy Staff Nurse – CGRN/PRN

Centennial Medical Center
03.2005 - 09.2005

Endoscopy Staff Nurse – CGRN

Baptist Hospital/St. Thomas Health Services
08.2001 - 09.2005

Prior Authorization Nurse – RN

CIGNA Healthcare Services, Inc.
02.2001 - 08.2001

Nurse Consultant (Georgia Medicare Part B)

Cahaba Government Benefits Administration
05.1999 - 01.2001

Assistant Manager of Nursing Activities – RN, CGRN

Gastroenterology Consultants of Savannah
01.1992 - 01.1999

Registered Nurse – Staff RN

Tri-state Regional Rehabilitation Hospital
01.1991 - 01.1992

Registered Nurse – Intensive Critical Care Unit

Muhlenberg Community Hospital
01.1987 - 01.1991

Masters of Science - Nursing-Leadership and Management

Western Governors University of Tennessee

Bachelor of Science - Nursing – Leadership and Management

Western Governors University of Tennessee

Associate Degree in Applied Science - Nursing

Hopkinsville Community College

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Melissa G. Dukes