Melissa Genovese
PHX,AZ
Summary
Hard working and reliable amazon associate with a strong work ethic. Always willing to learn, ability to multitask and lead a team. Offering a positive Highly organized proactive and safe work environment. Skilled in communication, mentoring, and problem-solving. Proven ability to guide and support others, facilitating their growth and learning.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Learning Ambassador
Amazon
05.2024 - Current
- Self- motivating, encouraging new trainees in their new path.
- Maintained clean, organized and professional work environment.
- Established and maintained positive relationships with trainees.
- Implemented innovative teaching methods, resulting in increased student comprehension and retention.
- Ensuring all trainees in path understand and have all the tools necessary to complete their jobs while in path.
Process Guide
Amazon
01.2021 - Current
- Checked pallet loads, labeling, and documentation prior to shipment departures to avoid delays
- Monitored merchandise that was received, and shipped from facility
- Enforce, and maintain safe operating procedures when using equipment such as forklifts, and pallet jacks to load, unload, and transport materials
- Made trailer moves based on flow of product coming, and going out from facility
- Finished loads which consist of auditing for accuracy, creating seals, and sending out according to Standard Departure Times (SDT)
- Supervised area to maintain productive rate, and flow while maintaining high standards, quality, and safe work environment
Dock Lead
Amazon
12.2014 - 01.2021
- Ensured proper quality of shipments prior to their departures to avoid any quality errors
- Delegated daily tasks to team members to optimize group productivity
- Promoted to leadership position in recognition of strong work ethic, and provided team with a positive work environment
- Did Quality Control for customer shipments to ensure that customers would not face delays in receiving their orders on time
- Part of Area Operation Team (A.O.T.) which involved rearranging areas that were not meeting or maintaining to amazon standards of safety, or OSHA requirements
- This included proper 5’s locations, proper organization of material, supplies, proper signing, cleaning up of areas, and looking for major safety conditions that need to be repaired or escalated
Education
Certification - veterinary assistant
Carrington College
PHX,AZ07.2011
DIPLOMA - high school diploma
Washington High School
PHX,AZ05.2002
Skills
- Empathy
- Learning Styles
- Relationship building
- Multi-tasking
- Time Management
- Maintaining Workplace Safety
Certification
Received ambassador of the month SEP.2024
Timeline
Learning Ambassador
Amazon
05.2024 - Current
Process Guide
Amazon
01.2021 - Current
Dock Lead
Amazon
12.2014 - 01.2021
Certification - veterinary assistant
Carrington College
DIPLOMA - high school diploma
Washington High School
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