Talejah Douglas
Grandview,MO
Summary
Energetic professional with background in promotional and demonstration roles, known for high productivity and efficiency in task completion. Possess specialized skills in product demonstration, customer engagement, and persuasive communication. Excel at interpersonal relations, problem-solving, and adaptability, ensuring seamless promotion campaigns and elevated customer experiences.
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
4
4
years of professional experience
Work History
Learning Ambassador
Amazon
Grandview, MO
11.2022 - 10.2024
- Developed and optimized demonstrations to best connect with prospects and encourage sales.
- Participated in training sessions related to eLearning tools and techniques.
- Assessed learners' needs through surveys, interviews, focus groups.
Pharmacy Technician (remote)
Walgreens
Kansas City, MO
09.2021 - 10.2022
- Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.
- Participated in continuing education and training to stay current with pharmacy practices and technology.
- Entered patient and prescription information into pharmacy software systems with high attention to detail.
- Processed insurance claims and handled billing inquiries to ensure customer satisfaction.
- Received written prescription or refill requests, verifying information for completeness and accuracy.
- Handle incoming calls professionally.
- Provide effective resolutions to customer inquiries.
- Accurately document call details.
- Communicate empathetically with clear professional articulation.
- Meet team goals for quality and customer satisfaction.
Essential Worker/ COVID 19 tester
Health Guage
Overland Park, Kansas
10.2020 - 07.2021
- Schedule and check in patients patient appointments.
- Organized work area at end of shift to ensure it is ready for next day's production run.
- Built and maintained working relationships with peers and upper management.
- Performed regular maintenance tasks such as cleaning equipment, checking supplies, and ensuring proper operation of medical tools
Education
High School Diploma -
Raytown South High
Raytown, MO05-2021
Skills
- Learning styles
- Call logging
- Documentation and reporting
- Time management
- Punctuality and reliability
- Call handling
- Call center experience
- Data entry
- Problem resolution
- Empathy and patience
- Multitasking and organization
Timeline
Learning Ambassador
Amazon
11.2022 - 10.2024
Pharmacy Technician (remote)
Walgreens
09.2021 - 10.2022
Essential Worker/ COVID 19 tester
Health Guage
10.2020 - 07.2021
High School Diploma -
Raytown South High