Summary
Overview
Work History
Education
Skills
Work Availability
Languages
Quote
Timeline
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Melissa George

Melissa George

Orlando,Florida

Summary

Skilled Messaging Specialist focused on maximizing first call resolution success and problem solving abilities. Top-notch communicator with excellent time management, administrative and customer service skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

9
9
years of professional experience

Work History

Messaging Specialist

Truist Bank
01.2018 - Current
  • Followed all company policies and procedures to deliver quality work.
  • Listened and responded to customer requests and forwarded necessary information to superiors.
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
  • Educated customers on features and benefits of banking products and services.
  • Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.

Coordinator's Assistant

Hilton
06.2017 - 01.2018
  • Tracked records, filed documents and maintained communication between clients to manage office activities.
  • Managed tour groups by keeping on schedule and quickly handling issues to promote positive experiences.
  • Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
  • Communicated professionally with customers, answering questions and addressing concerns to boost satisfaction.
  • Built personal relationships with guests to promote positive experiences.

Hostess

HMSHost
08.2014 - 03.2017
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Answered customer questions about hours, seating, and menu information.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.

Education

High School Diploma -

Charlotte Amalie High School
St.Thomas US Virgin Islands
06.2004

Skills

  • Overseeing Security Details
  • Documenting Sessions
  • Quality Standards
  • Coordinate Events
  • Active Listening
  • Customer Relations
  • Grammatical Skills
  • Technical Research
  • Regulatory Compliance and Documentation
  • Authorizations Understanding
  • Team Support

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages

English
Native or Bilingual
French
Limited Working

Quote

Either write something worth reading or do something worth writing.
Benjamin Franklin

Timeline

Messaging Specialist

Truist Bank
01.2018 - Current

Coordinator's Assistant

Hilton
06.2017 - 01.2018

Hostess

HMSHost
08.2014 - 03.2017

High School Diploma -

Charlotte Amalie High School

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Melissa George