MELISSA GERRERA
Lubbock
Summary
Compassionate and dedicated healthcare professional with exceptional communication skills and a proven track record in patient registration and insurance verification, skilled at providing a positive experience for patients.
Flexible hard worker ready to learn and contribute to team success.
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
1
1
year of professional experience
1
1
year of post-secondary education
1
1
Certification
Work History
Patient Access Specialist PRN
Star Er
Lubbock
05.2025 - Current
- Assisted patients with registration forms and collected necessary documentation.
- Collaborated with medical staff to ensure efficient patient flow.
- Addressed patient inquiries and resolved access-related issues promptly.
- Maintained confidentiality of patient records in compliance with regulations.
- Updated patient demographic information to ensure accurate records management.
- Greeted patients and visitors in person or on the telephone; answered inquiries, provided directions and instructions.
- Applied HIPAA privacy and security regulations while handling patient information.
- Verified patient insurance coverage, collected copays and other payments, processed credit card transactions.
- Performed data entry tasks associated with registrations such as entering demographic data into system database.
- Verified demographics and insurance information to register patients in computer system.
- Organized and maintained records by updating and obtaining both personal and financial information from patients.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Monitored waiting areas to ensure a comfortable and safe environment for patients and visitors.
Patient Access Representative
Lubbock Dermatology West
Lubbock
08.2024 - 02.2025
- Managed patient registrations and verified insurance information to ensure accurate billing and improved office efficiency.
- Assisted patients with appointment scheduling and inquiries, providing excellent customer service and support.
- Answered phone calls and addressed inquiries regarding services and procedures.
- Applied HIPAA privacy and security regulations while handling patient information.
- Scanned documents into electronic medical records system.
- Created new patient accounts in EMR system as needed.
Education
Certified Medical Administrative Assistant - Medical Billing and Coding
Texas Tech University
Lubbock, Texas 03.2023 - 03.2024
GED -
Plainview High School
PlainviewSkills
- Analytical Thinking
- Self Motivation
- Documentation and Recordkeeping
- Decision-Making
- Reliability
- Multitasking
- Attention to Detail
- Excellent communication skills
- Strong organizational abilities
Certification
Certified Medical Administrative Assistant, NHA
Timeline
Patient Access Specialist PRN
Star Er
05.2025 - Current
Patient Access Representative
Lubbock Dermatology West
08.2024 - 02.2025
Certified Medical Administrative Assistant - Medical Billing and Coding
Texas Tech University
03.2023 - 03.2024
GED -
Plainview High School