MELISSA GETTY
Store Manager
Egg Harbor,NJ
Summary
Seasoned Starbucks partner with a decade of progressive experience from Barista to Store Manager across six locations and multiple TLA's. Proven in customer service, adept in attentive listening, empathetic engagement, and clear communication. Expert in product knowledge and the partner environment, with a keen eye for detail and conflict resolution. Eager to leverage diverse skills in a dynamic role.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
Work History
Collections TLA, Sr Accounting Specialist
Starbucks
Remote
05.2024 - Current
- Oversaw a portfolio of accounts, analyzing payment histories and identifying trends.
- Developed and maintained relationships with clients to facilitate timely payments.
- Utilized collections management software High Radius and Oracle systems to track interactions and payments and investigate delivery and quality issues with orders.
- Reviewed and verified POD BOL to determine reasons for delinquency.
- Identified areas of opportunity with third party contractors involving opportunities with variances on commercial and legal invoices.
- Used GAAP principles to credit and debit account appropriately.
- Analyzed data to identify areas for improvement in collections processes.
- Facilitated and led Teams meetings with customers to resolve delinquency issues.
STORE MANAGER
Starbucks
05.2017 - 05.2024
- Built a high-performing team to drive company objectives, including labor optimization, enhancing customer connection, implementing inventory management strategies to reduce costs of goods sold (COGS), and achieving Drive Thru efficiency goals.
- Effectively initiated the opening of the Galloway Starbucks branch, managing all facets of store setup in accordance with schematics with extreme attention to detail.
- Pioneered the selection and training of a new store team, guaranteeing a smooth onboarding process and ensuring a customer focused team. Conducted comprehensive inspections to confirm the flawless operation of all store functions.
ASSISTANT STORE MANAGER
Starbucks
06.2016 - 05.2017
- Facilitated the launch and ongoing operations of the Gloucester Starbucks location, ensuring operational efficiency from the outset
- Successfully navigated the unique challenges presented by an exceptionally busy opening week.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
SHIFT SUPERVISOR
Starbucks
06.2013 - 06.2016
- Worked with POS system to accurately process transaction for customers
- Verified delivery accuracy of orders received
- Processed delivery orders in a timely manner to ensure orders were completed by all deadlines completing daily orders in 15 minutes and large weekly orders in and hour
- Coached and trained others on how to place accurate orders and how to manage time to allow for accuracy and speed
- Provided coaching and guidance to the team, ensuring consistent standards of cleanliness, excellent customer interactions, and efficient transaction processing.
Education
Bachelor of Arts - Business Law
Arizona State University
Phoenix, AZ 01.2023 - 12.2026
Skills
- Ability to Work Independently
- Effective Communication
- Flexibility
- Problem Solving
- Time Management
- Retail Inventory Management
- Customer Service Management
- Technology Proficiency
- Excel
- PowerPoint
- Team Leadership
- Performance Management
Accomplishments
• Achieved recognition as Store Manager of the Quarter. Was honored with an Award of Excellence during my inaugural year in a management role.
• Provided exceptional customer experience by addressing customer complaints and concerns, resulting in positive resolutions which is reflected in high customer connection score reaching 68.
• Played a key role in the launch of a licensed store at the Atlantic City's Harrah's location. Trained and established inventory practices and procedures including establishing pars and inventory cycles.
• Consistently educated team surrounding conflict resolution by onboarding new partners and training on the Latte Model used to diffuse customer conflict.
Timeline
Collections TLA, Sr Accounting Specialist
Starbucks
05.2024 - Current
Bachelor of Arts - Business Law
Arizona State University
01.2023 - 12.2026
STORE MANAGER
Starbucks
05.2017 - 05.2024
ASSISTANT STORE MANAGER
Starbucks
06.2016 - 05.2017
SHIFT SUPERVISOR
Starbucks
06.2013 - 06.2016
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