Summary
Overview
Work History
Education
Skills
Timeline
Generic

Melissa Giannelli

Albuquerque

Summary

Dynamic manager with a proven track record at Great Clips Hair Salon, excelling in team leadership and conflict resolution. Enhanced customer satisfaction through effective communication and timely service delivery. Skilled in time management and staff development, fostering a productive and engaged work environment. Committed to achieving excellence in all endeavors.

Overview

17
17
years of professional experience

Work History

Manager

Great Clips Hair Salon
11.2019 - Current
  • Motivated employees to achieve high productivity and engagement levels.
  • Accomplished multiple tasks within established timeframes consistently.
  • Maintained a professional, organized, and safe environment for employees and patrons.
  • Resolved disputes promptly, enhancing customer satisfaction through effective communication and service delivery.
  • Perform haircuts, shampoos and styles.

Kitchen Staff Member

Flandreau Medical Hospital
11.2018 - 08.2019
  • Maintained a clean and organized workspace, adhering to strict hygiene standards for optimal food safety.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Contributed to positive workplace culture through strong teamwork, open communication, and a commitment to excellence.
  • Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
  • Enhanced customer satisfaction with timely meal preparation and consistent quality.

Cashier

Smith’s Grocery Store
11.2016 - 11.2018
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.

Teller

First National Bank
01.2009 - 08.2016
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Processed customer transactions promptly, minimizing wait times.
  • Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
  • Assisted customers with account inquiries, resolving issues promptly and professionally.
  • Developed strong relationships with customers through exceptional service, fostering loyalty and trust.

Education

Associates - Cosmetology

Lake Area Technical Institute
Watertown, SD
04.1997

General Studies

Flandreau High School
Flandreau, SD
05.1995

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Staff management
  • Documentation and reporting
  • Relationship building
  • Shift scheduling
  • Conflict resolution
  • Coaching and mentoring

Timeline

Manager

Great Clips Hair Salon
11.2019 - Current

Kitchen Staff Member

Flandreau Medical Hospital
11.2018 - 08.2019

Cashier

Smith’s Grocery Store
11.2016 - 11.2018

Teller

First National Bank
01.2009 - 08.2016

Associates - Cosmetology

Lake Area Technical Institute

General Studies

Flandreau High School

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