Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Melissa Gilk

Onalaska,WA

Summary

I have great customer service skills, am a fast learner, and take great pride in the speed and accuracy of my work. If hired, I am confident that I would quickly become and asset to your company.

Overview

9
9
years of professional experience

Work History

Custodian

Thorbeckes
11.2022 - Current
  • Maintained clean and comfortable environments in various athletic buildings by cleaning and sanitizing equipment and locker rooms.
  • Kept public pathways clear of safety hazards and spills with regular checks and attention.
  • Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.

Administrative Assistant

Security State Bank
08.2016 - 10.2021
  • Greeted and proactively assisted visitors in a timely manner.
  • Developed positive relations with external vendors and customers.
  • Accurately verified and processed 80-100 new customer applications weekly
  • Maintained strict confidentiality of all customer information
  • Guaranteed prompt delivery of incoming mail to appropriate recipients
  • Redesigned protocols and procedures for customer information callback on multiple platforms
  • In charge of monthly branch security camera reviewing and logs
  • Sent out, logged and reviewed monthly branch employee training using Excel

CSR - Customer Service Representative

Farmers Insurance Group
08.2015 - 08.2016
  • Scheduling appointments
  • Writing policies
  • Assisting other producer/agents with their service work
  • Answering/directing phone calls
  • Basic office duties including filing, copying and corresponding with clients

Education

High School -

Toledo High School
Toledo, WA
06.2003

Skills

  • Customer service
  • Organizational skills
  • Excel
  • Microsoft Office
  • Data entry accuracy
  • Great follow up
  • Responsible and Dependable
  • Work Prioritization

References

  • Lauri Heffington, Farmers, 3605204762
  • M'linda Speck, Security State Bank, 3608807317
  • Nicole Smith, Security State Bank, 3608806692

Timeline

Custodian

Thorbeckes
11.2022 - Current

Administrative Assistant

Security State Bank
08.2016 - 10.2021

CSR - Customer Service Representative

Farmers Insurance Group
08.2015 - 08.2016

High School -

Toledo High School

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Melissa Gilk