Melissa Gilk
Onalaska,WA
Summary
I have great customer service skills, am a fast learner, and take great pride in the speed and accuracy of my work. If hired, I am confident that I would quickly become and asset to your company.
Overview
9
9
years of professional experience
Work History
Custodian
Thorbeckes
11.2022 - Current
- Maintained clean and comfortable environments in various athletic buildings by cleaning and sanitizing equipment and locker rooms.
- Kept public pathways clear of safety hazards and spills with regular checks and attention.
- Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
Administrative Assistant
Security State Bank
08.2016 - 10.2021
- Greeted and proactively assisted visitors in a timely manner.
- Developed positive relations with external vendors and customers.
- Accurately verified and processed 80-100 new customer applications weekly
- Maintained strict confidentiality of all customer information
- Guaranteed prompt delivery of incoming mail to appropriate recipients
- Redesigned protocols and procedures for customer information callback on multiple platforms
- In charge of monthly branch security camera reviewing and logs
- Sent out, logged and reviewed monthly branch employee training using Excel
CSR - Customer Service Representative
Farmers Insurance Group
08.2015 - 08.2016
- Scheduling appointments
- Writing policies
- Assisting other producer/agents with their service work
- Answering/directing phone calls
- Basic office duties including filing, copying and corresponding with clients
Education
High School -
Toledo High School
Toledo, WA06.2003
Skills
- Customer service
- Organizational skills
- Excel
- Microsoft Office
- Data entry accuracy
- Great follow up
- Responsible and Dependable
- Work Prioritization
References
- Lauri Heffington, Farmers, 3605204762
- M'linda Speck, Security State Bank, 3608807317
- Nicole Smith, Security State Bank, 3608806692
Timeline
Custodian
Thorbeckes
11.2022 - Current
Administrative Assistant
Security State Bank
08.2016 - 10.2021
CSR - Customer Service Representative
Farmers Insurance Group
08.2015 - 08.2016
High School -
Toledo High School
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