Melissa Glass
Atlanta,USA
Summary
Dynamic professional with extensive experience as a Remote Medical Scribe at Yale Medical Aquity Solutions, adept in EPIC charting and patient documentation. Proven ability to ensure compliance with healthcare regulations while fostering effective communication. Skilled in quality control and committed to enhancing operational efficiency in clinical environments.
Overview
20
20
years of professional experience
Work History
Remote Medical Scribe
Yale Medical Aquity Solutions
Atlanta, USA
07.2020 - Current
- Documented patient encounters in real-time during medical examinations for Physicians
- Maintained accurate and organized electronic medical records using EPIC software
- Generate HPI, ROS, PE, Assessment and Plan, labs, imaging, or photos needed based on physician preference
- Use Medical Terminology, Medical Abbreviations, and biological knowledge to assist physician
- Maintain and update Physician Preference Guides and foster communication between Physician and team members
- Ensured compliance with healthcare regulations with HIPAA in all record-keeping tasks.
- Experience in Orthopedics, Ob/Gyn, Dermatology. Nephrology Immunology, Oncology, Urology, and Pain Management
Remote Customer Service Representative
Duke Energy
Atlanta, USA
12.2018 - 07.2020
- Remote customer service for inbound calls for customers in Carolinas, Florida, and Ohio areas
- Managed billing disputes and provided resolution options.
- Completed credit card and check transactions for bill payment
- Provided stop/start service for returning and new customers
- Educated customers on energy-saving programs and initiatives.
- Completed Power Surge, Hot water heater, and solar panel sales
- Awarded for attendance record and least hold time
Quality Control Specialist
MiMedx Group
Marietta, USA
02.2015 - 11.2018
- Wrote environmental reports following microbial sampling and analysis of air surface, water, and personnel in cleanroom environment
- Warehouse inspection for raw medical materials and supplies using ANSI/AQL standards
- Residual Moisture tests for tissue samples using Karl Fisher Titration
- Collaborated with cross-functional teams to address quality concerns and implement solutions.
Molecular Biology Technician
Genova Diagnostics
Duluth, USA
08.2012 - 02.2015
- Performed DNA extractions, PCR and DNA hybridizations on clinical gastrointestinal samples for bacteria, yeast, molds, and parasite genomes under CLIA regulations
- Analyzed PCR end products on Greenberg and/or Gel Electrophoresis
- Trained on Hamilton, Epi-motion and King Fischer brand automated robot equipment
- Aided in SOP reviews and revisions for PCR SOP
- Participated in mock audits
- Introduced and implemented Cleanroom implementation and uni-directional workflow
- Documented test procedures and results in electronic systems.
- Provided zoning improvements to promote unidirectional workflow
- Trained new staff on laboratory protocols and safety procedures.
Biological Quality Assurance Tech II
Immucor Gamma
Norcross, USA
08.2005 - 08.2012
- Highly independent work in a Medical Device Laboratory
- Plate count, gram staining, organism identification, BacT bottle inoculation, FTM bottle inoculation, and membrane filtration of DI water ports
- Wrote environmental reports after sampling of air, surfaces, and personnel of FDA cleanroom suites
- Updated monthly and weekly trending database for alert and action level environmental excursions
- Collaborated with cross-functional teams to resolve quality issues.
Education
M.S - Biology
Georgia State University
Atlanta, GA05.2014
Bachelor of Arts - Biology
Agnes Scott College
Decatur, GA08-2005
Skills
- EPIC charting
- Medical terminology
- Compliance management
- Patient documentation
- Electronic medical records
- Healthcare regulations
- Quality control
- Biological laboratory
- Clinical laboratory
Personal Information
Title: Multi-field Laboratory Biologist, Medical Scribe, and Educator
Timeline
Remote Medical Scribe
Yale Medical Aquity Solutions
07.2020 - Current
Remote Customer Service Representative
Duke Energy
12.2018 - 07.2020
Quality Control Specialist
MiMedx Group
02.2015 - 11.2018
Molecular Biology Technician
Genova Diagnostics
08.2012 - 02.2015
Biological Quality Assurance Tech II
Immucor Gamma
08.2005 - 08.2012
M.S - Biology
Georgia State University
Bachelor of Arts - Biology
Agnes Scott College